Researcher GitHub

About Git Hub

Git Hub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use Git Hub to collaborate, and more than 77,000 organisations have adopted Git Hub Copilot.

In this role you can work from Remote, Canada

We’re looking for a Staff User Researcher to join the Git Hub Customer Research team! As a core part of the Design organization, our team works closely with designers, PMs, and data teams to build the tools that support the future of software development.

At the Staff level, you are an elevating force for our research practice. You don’t just execute projects; you move the right research forward for the entire product area, influencing the organization to participate in the process and building systems that allow research to happen repeatedly. You have a deep understanding of Git Hub’s overall business and future goals, and you use that “big picture” view to prioritize high-impact work without oversight.

• Create research plans in collaboration with product leadership to define customer needs and inform high-level product strategy and user experience direction.
• Proactively identify research needs and high-risk experiences across the organization where customer feedback is critical.
• Act as an organizational ‘radar’ by proactively identifying research gaps and high-risk experience blind spots that span multiple product areas, translating these into strategic opportunities for org-wide influence and product impact.
• Ability to iterate and pivot in fast-moving spaces like AI agents and collaborative software development.
• Ability to represent the research organization to the Leadership Team and guide complex debates to consensus.
• Lead others in synthesizing and distilling complex qualitative and quantitative data into broad, actionable insights for the business.
• Act as a thought leader for how we distill customer insights across Product and the wider organization.
• Lead efforts as a leader to provide effective tools, templates, and question libraries for product makers (PMs and Designers) to conduct their own research.
• Guide debates to reach consensus and influence platform-level decisions regarding data collection and instrumentation.
• Drive impact by creating an emotional connection to the customer through storytelling, convincing senior stakeholders to take action on research findings.
• Regularly mentor both researchers and product stakeholders in methods, scoping, analysis, and the approach to good research.
• Maintain a professional presence by sharing expertise in the wider research community through papers, podcasts, or conferences.

• 10+ years experience in user experience research
  • OR Bachelor’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 8+ years experience in user experience research
  • OR Master’s Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 6+ years experience in user experience research
  • OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years experience in user experience
  • OR equivalent experience.
• 4+ years of experience using research methods to impact both high-level product direction and detailed experience design.
• 4+ years relevant domain experience within software development sector.
• 4+ years relevant domain experience with developer tools.

Preferred Qualifications:

• Relevant domain experience with developer tools.
• Strong quantitative research and data analytics skills is preferred.
• User research experience with AI (ex: models,…