Senior Presales Architect, Communications; Twilio, Remote - Brazil​/ago

Who We Are:

Shaping the Future of Communications

At Twilio, we are revolutionizing communications from a remote-first environment. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers globally to craft personalized customer experiences.

Our commitment to remote work, strong culture of connection, and global inclusion ensures that every team member, regardless of location, contributes to a global impact. We are continuously acquiring new skills and experiences, making work truly rewarding. Your career growth at Twilio is self-directed.

We utilize Artificial Intelligence (AI) technologies alongside our recruiting professionals to maintain an efficient, fair, and transparent hiring process.

Join the team as Twilio’s next Presales Architect
, focusing on the Twilio.org segment.

This critical position supports our healthcare, non-profit, public sector, and NGO customers in building the future of communications. The Presales Architect is responsible for achieving the Technical Win and ensuring the best Product Fit for our customers.

Key responsibilities include leading the technical pre‑sales relationship, driving technical discovery, proposing robust technical architectures, demonstrating product capabilities, anticipating concerns, and offering creative solutions to build customer trust in Twilio’s solutions.

Presales Architects must be comfortable engaging with decision‑makers, demonstrating product capabilities, and creating solution designs based on specific customer needs. As a recognized pre‑sales expert and technical influencer, you will independently manage complex opportunities, communicate effectively across departments, and own the strategic vision for your organization across multiple calendar years. This role serves as the go‑to technical resource for the sales team, mentoring and uplifting peers while working independently to prevent becoming a single point of failure.

• Partner with Account Executives and Partner Account Managers to execute pre‑sales activities, including opportunity qualification, demonstrations, Proof‑of‑Concept (PoC), RFP responses, design documentation, technical presentations, and enablement sessions.
• Lead the technical and product sale, recommending best‑practice solutions and guiding customers on effective use of Twilio’s APIs to ensure customer success.
• Establish trust with customers’ senior leadership teams by leading technical discovery to understand customer pains and designing, demonstrating, and presenting innovative solutions that solve business challenges.
• Build and present highly interactive, complex, and engaging customer product demonstrations showcasing Twilio’s Communications Products capabilities, fostering strong relationships with both technical and nontechnical stakeholders.
• Proactively identify team or organizational needs, documenting them in depth, evaluating criticality, and proposing strategies for solution implementation.
• Contribute to the broader Twilio Presales Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
• Mentor less experienced Presales Engineers and frequently act as a facilitator or team leader.
• Serve as a presenter at Twilio-sponsored, industry, and internal events.

Twilio values diverse experiences and encourages all qualified candidates to apply.

• 12+ years of pre‑sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer‑facing experience (e.g., delivery or consulting).
• Exceptional communicator and presenter capable of gaining audience confidence and effectively communicating the ROI of products across various customer use cases.
• Ability to deeply understand a customer’s communications needs and guide them toward a technical solution.
• Previous experience supporting products and technologies, including communicating product ROI across various use cases.
• Demonstrated exceptional technical proficiency and thought leadership,…