Lead Technical Program Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for a highly accomplished Lead Technical Program Manager to spearhead complex programs focused on Government Cloud and Security. This role demands deep expertise in public sector government cloud environments, rigorous security compliance frameworks, and modern Dev Ops practices.

You will be responsible for the end-to-end planning, execution, and successful delivery of these initiatives. A core part of the role is collaborating across engineering, product, operations, and executive teams to deliver secure, scalable cloud solutions for government and national security clients.

The ideal candidate has a proven track record in program-managing SaaS/PaaS deployments within regulated sectors, driving Dev Ops transformations, and guaranteeing compliance with stringent standards such as FedRAMP, SOC2, PCI, HIPAA, and SOX. You must thrive in high-stakes environments, expertly coordinate intricate technical work among large teams, and demonstrate exceptional follow-through to ensure timely, in-scope delivery.

A key expectation of this position is translating technical complexities into strategic, actionable insights for executive leadership, whom you will regularly update on program progress and strategy.

This position is an individual contributor role reporting to the Senior Director, Cloud and Production Engineering.

• Lead end-to-end program management for Government Cloud and Security programs, including deployment of SaaS/PaaS platforms in government cloud environments
• Gather requirements from internal and external stakeholders to shape Government Cloud footprints, implement changes for regulatory compliance and maintain secure cloud infrastructure in the U.S. Government cloud environments
• Ensure compliance with FedRAMP, NIST, and DoD security controls
• Coordinate and orchestrate work across large, distributed teams of software engineers, SREs, Dev Ops teams, and stakeholders to align on priorities, resolve blockers, technical deliverables, timelines, dependencies and drive successful outcomes
• Collaborate with engineering and compliance teams to support ATO (Authorization to Operate) efforts
• Monitor, detect, and respond to security events and vulnerabilities
• Support audits, assessments, and continuous monitoring activities
• Prepare and deliver executive-level presentations, dashboards, and reports that highlight project status, milestones, challenges, and outcomes, influencing strategic decisions
• Partner with Senior Technical Engineer to lead external meetings with government stakeholders and customer communities
• Communicate program status, risks, and outcomes to senior leadership and stakeholders, translating technical details into business impact

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

• At least 12 years of professional experience in the High-Tech Industry, including 8+ years of experience in technical program management or managing Security programs and processes
• Experience in…