Content Specialist Assistant; REMOTE

Koniag Technology and Infrastructure Solutions, LLC , a Koniag Government Services company, is seeking a Content Specialist Assistant to support KTIS and our government customer. This position requires the candidate to be able to obtain a Public Trust.
This is a remote position.

We offer competitive compensation and an extraordinary benefits package, including health, dental, and vision insurance, 401(k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more.

Koniag Technology and Infrastructure Solutions (KTIS) is seeking a detail‑oriented Content Specialist Assistant to support our content development team. The ideal candidate will have strong organizational skills, attention to detail, and the ability to assist with various aspects of content creation and management. This role will provide critical support in maintaining our knowledge base systems and ensuring high‑quality content for our customer service operations.

The Content Specialist Assistant will work alongside Content Specialists to help create, organize, and maintain content that supports our contact center operations. Principal responsibilities will include, but are not limited to:

• Assist with creating, formatting, and updating knowledge base articles and support documentation.

• Help maintain content organization systems and file structures.

• Conduct quality assurance reviews of content for accuracy, consistency, and adherence to style guidelines.

• Support content tagging, categorization, and metadata management.

• Assist with gathering feedback from users about content effectiveness and areas for improvement.

• Help track content metrics and prepare regular reports on content usage and performance.

• Support the archiving and retirement of outdated content.

• Assist with research for new content development.

• Help maintain content calendars and project timelines.

• Proofread and edit content for grammar, spelling, and clarity.

• Format content for different delivery channels and platforms.

• Assist with content version control and change tracking.

• Support content testing to ensure proper functionality within knowledge management systems.

• Help prepare training materials related to content usage.

• Assist with basic graphic design and visual content needs.

• High School Diploma or GED required (Associate's or Bachelor's degree in Communications, English, or related field preferred).
• 3-5 years of experience in content support, administrative assistance, or related roles.
• Experience working with content management systems or knowledge bases.
• Background in supporting documentation processes.

• Strong attention to detail and quality assurance skills.
• Excellent organizational abilities and time management.
• Proficiency with Microsoft Office suite, particularly Word, Excel, and PowerPoint.
• Good writing and editing skills with proper grammar and spelling.
• Basic understanding of content management systems and digital file organization.
• Ability to follow established style guides and content standards.
• Strong communication skills, both written and verbal.
• Ability to work collaboratively in a team environment.
• Basic research skills for gathering information.
• Proficiency in data entry and information management.
• Adaptability to changing priorities and workloads.
• Customer service orientation with understanding of end‑user needs.
• Basic understanding of metadata and content tagging concepts.
• Reliability and ability to meet deadlines.
• Problem‑solving skills for addressing routine content issues.

• Experience with specific knowledge management platforms (Service Now, Salesforce, Zendesk, etc.).
• Background in customer service or contact center operations.
• Basic HTML or other formatting language knowledge.
• Experience with graphic design tools (Canva, Adobe Creative Suite).
• Familiarity with process documentation.
• Experience in proofreading or quality control.
• Knowledge of content accessibility standards.
• Experience with document version control systems.
• Background in technical writing or editing.
• Experience working in government…