IT PC Specialist III

IT PC Specialist III page is loaded## IT PC Specialist IIIremote type:
On-site locations:
Arlington Texastime type:
Full time posted on:
Posted Todayjob requisition :
R26 00153
*
* Position Overview:

** for user assistance in all assigned software applications, support processes, maintenance of desktops/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting on-site leadership team as necessary.  This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC refresh/imaging processes, Anti-Virus and mobile device management and deployment.
*
* Key Responsibilities:

*** Provides onsite and remote IT support for regional Regal Rexnord facilities working from our Arlington, TX location (hardware, systems, teleconferencing, etc.)
* Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner (with special emphasis on customer service when interacting with our executive staff).
* Work as part of a global phone and ticketing queue for end users to report issues and requests.
* Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, One Drive).  Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers.
* Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
* Security:
Understand and assist with the tools and process required to identify, test, deploy and support security patching.
* Issue Resolution:
Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes, and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
* Network Connectivity:
Provides support for network connectivity or related network issues for the user community.
* Performs related duties and fulfills responsibilities as required.
* Follows company standards and procedures.
*
* Required Skills and Qualifications:

*** Associate’s degree in Information Technology or a related field and 2–3 years of work experience.
* Experience supporting a hybrid remote work-from-home and in office workforce within a large corporate domain environment.
* Experience supporting Office 365 and identity management components.
* Experience working with a Ticketing system (Service Now preferred).
* Additional Certifications such as MCP, A++, CompTIA A+ preferred.
* Excellent technical knowledge of laptop and desktop computers including Windows 10/11 laptops and some experience with Active Directory.
* Strong ability to quickly learn new information system technology.
* Strong organization and multi‐tasking skills.
* Strong analytical skills; ability to think big and scale quickly.
* Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.
* ITIL Foundations V4 Certification or 2 years of equivalent experience.
** Preferred Skills and

Qualifications:

*** Knowledge of commercial enterprise-level tools and products to provide network services.
* Prior experience working in level 2/3 service desk and/or server management roles.
* Background working closely with IT admins and engineers across the globe in a distributed multi-national corporate environment.
* Experience building new manufacturing sites from the ground up.
* Familiarity with Microsoft technology stack.
* Familiarity with Windows and Unix based server technologies.
* Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.
* Interpersonal Savvy - Relates well to all kinds of people, at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
* Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
* Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.*# #
** Benefits
* ** Medical, Dental, Vision and Prescription Drug Coverage
* Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
* Paid Time Off and Holidays
* 401k Retirement Plan with Matching Employer Contributions
* Life and Accidental Death & Dismemberment (AD&D) Insurance
* Paid Leaves
* Tuition…