Business Analyst​/Tester; Remote

Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking a Business Analyst/Tester to support KTIS and our government customer. This position requires the candidate to be able to obtain a Public Trust. This is a remote position.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Technology and Infrastructure Solutions is seeking an experienced Business Analyst/Tester with specialized knowledge of Service Now to join our team. The ideal candidate will have a strong background in business process analysis, requirements gathering, and solution design, with specific expertise in Service Now implementations and optimizations. This role is critical in bridging the gap between business needs and technical solutions, ensuring that our Service Now implementations deliver maximum value to stakeholders.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

The Business Analyst/Tester will be responsible for analyzing business processes, documenting requirements, and helping design Service Now solutions that meet organizational needs. Principal responsibilities will include but are not limited to:

• Conduct business process analysis to identify opportunities for improvement and automation through Service Now
• Gather, document, and validate business requirements from stakeholders at all levels of the organization
• Translate business requirements into functional specifications for Service Now implementations
• Create detailed documentation including use cases, process flows, user stories, and acceptance criteria
• Collaborate with technical teams to ensure requirements are properly implemented in Service Now solutions
• Serve as a liaison between business stakeholders and technical teams throughout the project lifecycle
• Facilitate workshops and meetings to elicit requirements and build consensus among stakeholders
• Develop and maintain process maps, workflow diagrams, and other visual representations of business processes
• Validate solution designs against business requirements and user needs
• Coordinate user acceptance testing and gather feedback for solution refinement
• Support change management activities related to Service Now implementations
• Analyze current state processes and recommend improvements leveraging Service Now capabilities
• Develop metrics and KPIs to measure the success of Service Now implementations
• Stay current with Service Now capabilities and releases to inform solution recommendations
• Provide subject matter expertise on Service Now modules and functionalities
• Support the development of training materials and documentation for end users

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field
• 5+ years of experience as a Business Analyst or similar role
• 3+ years of experience with Service Now platform and implementations
• Proven track record of successful IT project delivery, particularly with Service Now

• Strong understanding of business analysis methodologies and best practices
• Experience with requirements gathering techniques and documentation standards
• Knowledge of Service Now platform capabilities, modules, and configurations
• Proficiency in process mapping and workflow design
• Experience creating detailed functional specifications and user stories
• Strong facilitation and stakeholder management skills
• Excellent verbal and written communication abilities
• Experience with user acceptance testing and quality assurance processes
• Understanding of ITIL practices and IT service management principles
• Ability to understand complex business processes and translate them into technical requirements
• Strong analytical and problem-solving skills
• Experience with Agile and/or traditional project methodologies
• Proficiency with requirements management and documentation tools
• Ability to build consensus among diverse stakeholder groups
• Experience with change management principles and practices

• Experience with multiple Service Now modules (ITSM, CSM, ITBM, etc.)
• Background in government contracting environments
• Knowledge of data analysis and reporting tools
• Experience with Service Now platform governance
• Background in organizational change management
• Experience with business process reengineering
• Knowledge of user experience design principles
• Experience with enterprise architecture concepts
• Background in IT governance frameworks
• Experience with Service Now development capabilities
• Knowledge of integration concepts and approaches
• Project management experience or certification
• Experience with requirements traceability
• Background in customer experience design

• Ability to obtain a Public Trust

The company is an equal opportunity employer. The company…