IT Support Specialist

JOB TITLE: IT Support Specialist

PROGRAM: Operations

LOCATION: Denver, CO - Hybrid

SALARY: $52,125 annually

STATUS: Full-time

Are you ready to join an organization with an extraordinary mission? The National Conference of State Legislatures offers careers where you can use your skills, knowledge, and experience to truly make a difference. NCSL's mission is purposeful - strengthening the legislative institution. From informing effective policies and promoting communication among state legislatures, to ensuring states have a strong, cohesive voice in the federal system, our team works in service of legislatures.

And, with a commitment to constantly innovating all resources and services to meet the evolving needs of members, NCSL has earned the reputation as the nation's most trusted bipartisan membership organization for legislators and legislative staff. Our success serving NCSL members relies on our team of passionate, dedicated professionals who work diligently to strengthen the legislative institution. Join our team and contribute to this unique, essential mission.

NCSL has a flexible remote work policy. Building and maintaining our organizational culture is critical and we do so by bringing staff together, in person, for four consecutive days every six (6) weeks. The remote work policy provides the freedom to work from anywhere with the requirement that staff travel on their own fare to the NCSL office for four days every six (6) weeks for team meetings and professional development.

As part of the information technology department, the IT Support Specialist provides triage services and tier I support to basic user issues and technical assistance requests received from staff. The IT Support Specialist assigns or escalates incidents to others as appropriate, and must be well-organized, flexible, positive, enthusiastic, resourceful, and able to see challenges as learning opportunities.

• Respond in a timely fashion to support requests and tickets for all employees.
• Complete all IT tasks for onboarding and offboarding processes.
• Maintain the ticketing system, desktop management systems, inventory tracking, and patch management software.
• Support company-issued phones.
• Work cooperatively with all staff and vendors, maintaining a positive attitude and customer service orientation.
• Assist with user training and documentation on support issues.
• Assist with video conferencing and general A/V meeting setup, Teams, or other meeting software.
• Help maintain and organize all components of the organization's IT assets (laptops, monitors, files, and software applications).
• Guide users through installing applications and computer peripherals.
• Conduct remote troubleshooting. Some weekend and off-hours monitoring, correspondence and support should be anticipated.
• Learn and generate ideas for improving processes and systems.
• Stay abreast of technological trends.
• Learn, provide guidance and support for backend applications.
• Pay utmost care to confidentiality and privacy matters.
• Performs other responsibilities as needed.

Supervisor/Management Responsibilities: N/A

This full-time position is mostly performed in an office environment, on or off-site, with prolonged periods of sitting at a desk and working on a computer. NCSL provides a unique hybrid remote work policy with the requirement that staff travel on their own fare to the NCSL office for four days every six (6) weeks for team meetings and professional development.

Employees routinely use standard office equipment such as laptops, printers, scanners, copy machines, and smartphones. Occasional travel by airplane, including overnights and weekends, is required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications:

• Bachelor's degree plus 4+ years progressive experience in computer support and help desk, with impressive technical aptitude and impeccable attitude.
• At least two years of concurrent professional support expertise in Microsoft environments.
• Experience with Microsoft 365 administration;
  Azure, Intune, Entra, and…