Lead Customer Experience Insights Analyst

Customer Experience Insights Analyst – Contract to Hire Opportunity

Applicants must be legally authorized to work in the United States on an ongoing basis (U.S. citizens or permanent residents).

The Customer Experience Insights Analyst will join a team dedicated to data, technology, and insight generation across the customer experience ecosystem. This group programs surveys, builds automated workflows, and applies advanced analytical techniques to uncover meaningful patterns in customer behavior. While the role leans heavily toward data engineering and analytics, it also requires a strong understanding of research processes and collaboration with digital research partners such as UX teams and Adobe Analytics groups.

A digital research background is helpful but not required; familiarity with research workflows and comfort working with digital research teams will be valuable.

• Program and manage surveys using Qualtrics and XM Discover.
• Develop and maintain data pipelines connecting business data warehouses, operational systems, and CX platforms.
• Integrate data from Snowflake and other enterprise sources to support CX measurement and reporting.
• Analyze structured and unstructured data using SQL, Python, and statistical techniques.
• Conduct regression and advanced analytics to identify key drivers of customer satisfaction and behavior.
• Build dashboards and visualizations in Power BI to communicate insights clearly and effectively.
• Collaborate with UX, analytics, and product teams to embed customer insights into digital experience improvements.
• Translate complex data findings into actionable recommendations for business stakeholders.

• SQL
• Qualtrics
• XM Discover
• Data visualization
• Power BI
• Regression analysis
• Python
• Java Script
• Familiarity with UX research

• SQL
• Qualtrics
• XM Discover
• Data visualization
• Power BI
• Regression analysis

• Hands‑on experience building and optimizing data pipelines.
• Ability to integrate data from Snowflake and other enterprise systems.
• Strong understanding of research processes and customer experience methodologies.
• Ability to work in fast‑paced, cross‑functional environments.
• Expert‑level technical and analytical proficiency.

Senior Level

Contract to Hire. Applicants must be legally authorized to work in the United States on an ongoing basis.

This is a Contract to Hire position based out of St. Louis, MO.

The pay range for this position is $50.00 – $60.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

This is a fully remote position.

This position is anticipated to close on Jan 21, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.