Systems Engineer II

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

As a Systems Engineer II, you will design, develop, and implement systems infrastructure, including hardware and software. You will support and maintain the organization’s environment while also managing special projects related to new technology implementations.

• Apply advanced problem-solving and decision-making skills while following security best practices, access controls, and all applicable legal, regulatory, and organizational policies
• Maintain the skills and knowledge needed to coordinate workflow, prioritize and multitask effectively, and deliver high-quality customer service through clear written and verbal communication
• Establish, configure, test, maintain, and monitor operating systems, servers, networking, application software, and system management tools
• Manage server patching schedules, vulnerability remediation, software license assignment, and mobile device management (MDM) platforms
• Monitor system and network performance, identify and resolve infrastructure alerts, and provide resource allocation recommendations to the Infrastructure Manager
• Plan and implement system automation and efficiency improvements, including cost analysis procedures
• Promptly respond to and resolve incidents and service requests within agreed-upon time frames
• Create, maintain, and standardize technical documentation, processes, and procedures
• Monitor project deliverables and ensure timely completion of assigned initiatives
• Support professional development through peer mentoring and training in clear, non-technical language
• Participate in on-call rotation, perform after-hours work for system upgrades or outages, and travel up to 10 percent to remote offices, data centers, and headquarters in Missoula, Montana
• Perform other duties as assigned

• Minimum 3 years IT Systems Engineering experience in a Microsoft environment
• Bachelor’s Degree in Information Technology or equivalent experience
• Relevant certification required (AZ-104, AZ-800, MCSE, MCSA, MS-102) or ability to obtain within 6 months
• Demonstrated intermediate level knowledge in the Microsoft family of products including:
  Windows Operating Systems, Office 365, Intune, Azure, Powershell, Entra
• Experience with virtual networks, storage, IAM, virtual machine and host management, hybrid infrastructure
• Experience using cloud managed network devices such as Cisco Meraki
• Be able to successfully pass a background screening
• Employees must provide their own reliable internet if working a remote/hybrid position

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel.

Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.