IT Operations Engineer

PLEASE NOTE THAT THIS POSITION CANNOT SUPPORT C2C OR VISA SPONSORSHIP, NOW OR IN THE FUTURE.

As an IT Operations Engineer, you will ensure the reliability, security, and peak performance of core IT infrastructure by operating at the intersection of traditional systems administration and modern cloud operations. This role is critical to supporting compliance readiness and enabling scalable, secure systems across a rapidly growing healthcare technology organization.

You will take ownership of production environment stability, proactively design resilient systems, and leverage automation to eliminate manual workflows. Beyond troubleshooting, you will drive the creation of Standard Operating Procedures (SOPs) and act as a technical partner to Product, Engineering, and Security teams to implement robust monitoring, disaster recovery, and change management strategies.

• Support deployment of high-availability cloud architectures.
• Assist with migration from on-premises Active Directory to Microsoft Entra .
• Maintain modern cloud networking across Azure and AWS environments.

• Automate manual tasks using Power Shell and Python.
• Manage and modernize Azure-based VDI and compute infrastructure.

• Monitor global system health using Datadog, Wiz, and Sumo Logic.
• Contribute to incident response, root-cause analysis (RCA), and monitoring framework improvements.

• Administer firewalls, execute automated patching schedules, and perform security monitoring.
• Maintain audit readiness for ITGC, SOX, and SOC II standards.

• Validate Disaster Recovery (DR) and business continuity plans.
• Maintain comprehensive technical documentation and SOPs.

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 4+ years of experience in IT operations or similar roles with demonstrated expertise in system administration and cloud network management.
• Strong analytical and problem-solving skills with a focus on user satisfaction and system efficiency.

• Proficiency in Azure and AWS environments.
• Experience with IT compliance frameworks (SOC II, SOX, HIPAA).
• Familiarity with Zscaler and Crowd Strike.
• Excellent communication and collaboration skills.
• "Go-getter" mindset with ability to take ownership and drive solutions in fast-paced environments.

This is a Contract to Hire position based out of Bethesda, MD.

The pay range for this position is $40.00 - $46.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jan 30, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.