Partner Automation Manager

Partner Automation at Zoom

Partner Automation at Zoom is a critical function within the Channel Center of Excellence. This role is focused on driving operational excellence and scalable automation across our global partner ecosystem. This position supports the channel organization by designing and optimizing automated workflows, systems and integrations that improve efficiency, data accuracy and partner experience.

You’ll help turn “there has to be a better way” moments into elegant, automated solutions by collaborating with regional and global partners across the business. From simplifying complex workflows to powering our go-to-market strategy across diverse markets, you’ll have a real hand in shaping how we scale partner operations. If you enjoy solving puzzles, building things that last, and working with curious, forward-thinking teams, you’ll feel right at home.

• Design, implement and maintain automation solutions that support partner onboarding, lifecycle management, incentives and reporting
• Act as a thought partner to partner programs, partner operations and sales leadership on automation strategy and system design to create scale and efficiency
• Translate business requirements into technical solutions and automation workflows
• Translate complex technical concepts into clear, actionable guidance for non-technical stakeholders
• Own and improve partner-related systems, integrations and data quality
• Continually optimize workflows based on performance data, partner feedback and evolving business needs
• Build documentation, playbooks, and enablement materials to support adoption and self-service
• Lead automation projects from discovery through launch, including testing, rollout and change management
• Contribute to scaling standards and frameworks as the partner ecosystem grows

• The ideal candidate has a strong track record of tackling complex problems, applying best practices, and continually improving processes with a passion for operational excellence.
• Bachelor’s degree in information technology or a relevant field
• 6+ years of experience in automation, systems, operations or a related role
• Proven expertise in CPQ systems
• Proven expertise designing and managing automation using tools such as CRM platforms, workflow engines, APIs or low/no-code automation tools
• Ability to think strategically while also diving into technical details
• Strong project management skills; able to independently scope, prioritize and execute high-impact initiatives.
• A collaborative, curious mindset with a passion for building scalable solutions
• Experience analyzing processes and data to drive operational improvements
• Strong communication skills and comfort working across cross-functional stakeholders
• Prior experience in a high-growth or global organization supporting channel programs

Minimum: $97,600.00

Maximum: $

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note:

Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click Learn ((Use the "Apply for this Job" box below).) for more information.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and…