Senior Professional Services Consultant

Walk Me, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging Walk Me's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and Walk Me form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with Walk Me's intuitive digital adoption platform.

The Senior Professional Services Consultant is an important role at Walk Me as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success.

The Sr Professional Services Consultant will report to the Director of Professional Services EMEA.

• Walk Me Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
• Consultation
  :
  Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend Walk Me solutions that align with their goals and improve user experiences.
• Project Management: Lead end-to-end Walk Me projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget.
• Data Analysis: Monitor and analyze Walk Me usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase Walk Me’s effectiveness and user engagement.
• Knowledge Transfer: Conduct training sessions for customers on Walk Me best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
• Troubleshooting: Identify and resolve any issues related to Walk Me implementation, ensuring smooth functionality across different platforms and devices.
• Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.

• Strong understanding of user behaviour and how to improve user engagement through Walk Me.
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimise Walk Me implementations.
• Attention to detail, ensuring Walk Me elements are visually appealing, user-friendly, and aligned with our brand guidelines.
• Problem-solving skills, capable of troubleshooting and resolving issues related to Walk Me implementations.
• Experience working in an agile development environment is a plus.
• 5+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
• 3+ years of SaaS experience.
• Bachelor’s degree in a relevant field preferred.

• At Walk Me, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement:
  We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture:
  We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development:
  We encourage continuous learning and offer opportunities for career development through our career compass…