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Technical Support HelpDesk/Support

Remote NGGS Team Lead – IT Service & Support

Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for: GovCIO
Remote/Work from Home position
Listed on 2026-01-17
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading IT solutions provider is seeking a Team Lead to join their EPA ESSET team. This fully remote position involves leading application support activities and providing service desk support for the EPA's Next Generation Grant System. The ideal candidate has over 12 years of experience, including 7 years in application operations support and is skilled in Service Now, Jira, and team leadership.

Responsibilities include overseeing service desk functions, presenting performance reports, and managing user-related issues. Competitive compensation offered.
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