Senior UX Designer - License Management

Are you looking for a high energy, strategic, and fast-paced position as a Senior UX Designer - License Management? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.

We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program - a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

We are seeking a Senior UX Designer to collaborate with product management, and engineering from initial research and product definition through concepting, detailed design, prototyping, user testing, and implementation. This role will focus on designing intuitive experiences for complex, enterprise-scale, and compliance-driven software systems, including license and credential management workflows.

• Working closely with product managers, business stakeholders, and technology teams to develop a shared vision and lead a process to define and design experiences, including wireframes, prototypes, and high-fidelity designs, that deliver on shared objectives.
• Being accountable for strategic research, design and user-experience decisions related to core and new functions and features.
• Independently leading user research efforts, including both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, usage data, A/B tests) methods; synthesize findings into actionable insights that inform design priorities.
• Managing stakeholder expectations and needs to keep teams aligned and bought into the product design vision and keep deliverables on track.
• Providing and seeking out feedback from peers across the organization to advocate for UX and improve your own skills.
• As part of your leadership growth, sharing your knowledge: collaborating with other designers, speaking on UX topics, and/or proactively educate others.

• 7+ years of experience in UX design, with a portfolio showcasing your work.
• Bachelor's Degree
• Proficient in using wireframes to solve complex design challenges, multi-step user journeys and communicate intricate design ideas, such as wire framing complex user journeys.
• Designs seamless, end-to-end interaction flows that span multiple devices and user contexts.
• Build high-fidelity prototypes with advanced interactions and ensure accessibility is deeply integrated into every design.
• Creates and refines design metrics in collaboration with product and data teams; uses A/B testing and feedback loops to measure UX impact on both user goals and business KPIs.
• Proactively seeks out opportunities to improve collaboration and performance.
• Uses research, feedback and evaluation to continually improve decision-making skills.
• Confident understanding and the ability to advocate for UX best practices, emphasizing accessibility and inclusion.
• Solves complex information architecture problems such as multi-product navigation systems and ensures content and structures scale across user needs and product evolution.
• Ability to think critically, solve complex problems, and make data-driven decisions.
• Proficiency in design and prototyping tools such as Sketch, Figma, Adobe XD, or similar.
• Strong understanding of user-centered design principles and methodologies.
• Empathy and aptitude for learning our diverse clients' businesses and day-to-day experiences to better deliver intuitive, engaging, and effective product designs.

• Experience working in an Agile/Scrum development…