Solutions Engineer - Splunk; Remote

This role can be preformed within the New England region

Join a team of Cisco Solutions Engineers! These technically skilled, solutions-focused individuals build positive relationships, understand customer needs and deliver innovative, effective outcomes. Groundbreaking ideas impact everything; here that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. Seize the opportunity to work with a close-knit group of forward-thinkers and technical problem-solvers, delivering impactful results.

• Serve as a subject matter expert on Splunk products and solutions, providing technical guidance and support to strategic accounts. This includes staying ahead of the latest technical knowledge and Splunk innovations.

• Design, develop, and implement customized Splunk solutions that align with customers' desired business outcomes and demonstrate quantifiable value. This involves understanding customer requirements and operational pain points.

• Collaborate with sales teams to understand customer needs, deliver compelling presentations, and demonstrate the value and capabilities of Splunk solutions. This often includes on-site or remote product demonstrations, workshops, and participation in field events like conferences and trade shows.

• Develop and own technical proof activities to advance expansion opportunities and drive product adoption. This involves scoping and running POCs with agreed-upon success criteria and timelines.

• Build and maintain strong technical relationships with customers, serving as a trusted advisor and ensuring their long-term success and satisfaction with Splunk products.

• Identify and resolve technical issues, ensuring customer satisfaction and successful deployment of Splunk products. This also includes troubleshooting Splunk performance issues and optimizing configurations.

• Conduct training sessions and workshops for customers, enabling them to increase the use of Splunk solutions.

• Work closely with pre-sales teams and management to develop and continually improve working practices, standard methodologies, and pre-sales processes.

• Create and maintain detailed documentation for Splunk architecture, configurations, and processes.

• Bachelor's degree or equivalent experience in Computer Science, Engineering, Information Technology, or a related field is typically required. Advanced degrees or relevant certifications are a plus.

• Minimum of 8+ years of experience in a solutions engineering or similar role, preferably within the data analytics or IT industry, with a focus on strategic accounts.

• Proficiency in Splunk products (e.g., Splunk Enterprise, Splunk Cloud, ITSI) and similar data analytics and operational intelligence platforms. Solid understanding of IT infrastructure, cloud technologies (AWS, GCP, Azure), and security protocols. Experience with data onboarding, ingestion, analysis, and visualization within Splunk. Familiarity with scripting languages like Python and JavaScript, and experience with REST APIs. Understanding of security operations, observability, Dev Ops, IT operations, big data, or log management.
  
  Knowledge of regular expressions.

• Splunk certifications (e.g., Splunk Certified Architect, Splunk Certified Consultant, Splunk Power User, Splunk Certified Admin) are highly desirable.

• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non‑technical audiences. Strong analytical and problem‑solving skills, with a proactive approach to identifying and addressing customer needs. Ability to work collaboratively with multi‑functional teams, including sales, product development, and customer support. Self‑motivated, innovative, curious, and adaptable with a growth mindset.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with…