Senior UX Designer - Clinical Engagement & Retention

Senior UX Designer - Clinical Employee Engagement & Retention

Are you looking for a high energy, strategic, and fast-paced position as a Senior UX Designer - Clinical Employee Engagement & Retention? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.

We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffees and pastries to employee

We are seeking a Senior UX Designer to collaborate with product management, data science, and engineering from initial research and product definition through concepting, detailed design, prototyping, user testing, and implementation. This role covers two complementary areas: (1) manager-facing analytics and explainability XU for an advanced predictive model that evaluates the risk of clinical employees’ attrition and engagement and (2) mobile-first workflows – including career development, progression pathways, engagement loops, Pulse Surveys, Recognition, Manager Dashboards and Mobile Experiences that generate high quality signals for the predictive model.

• Working closely with product managers, data scientists, business stakeholders, and technology teams to define analytics UX patterns (dashboards, detail views, alerts), develop a shared vision and lead a process to define and design experiences, including wireframes, prototypes, and high-fidelity designs, that deliver on shared objectives.
• Taking accountability for strategic research with key personas in clinical settings, design and user-experience decisions related to core and new functions and features.
• Independently leading user research efforts, including both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, usage data, A/B tests) methods; synthesize findings into actionable insights that inform design priorities.
• Managing stakeholder expectations and needs to keep teams aligned and bought into the product design vision and keep deliverables on track.
• Providing and seeking out feedback from peers across the organization to advocate for UX and improve your own skills.
• As part of your leadership growth, sharing your knowledge: collaborating with other designers, speaking on UX topics, and/or proactively educating others.

• 7+ years of experience in UX design, with a portfolio showcasing your work.
• Bachelor’s Degree
• Information visualization and interaction design for analytics; ability to simplify complex signals and multi-metric views.
• Explainable AI UX: communicating confidence, limitations, and…