Information Technology Support Specialist

Currently offering a sign on bonus to get someone hired before February 2026!

Company Overview:Coretechs, LLC is a leading managed services provider based in Louisiana, specializing in cybersecurity solutions for businesses across various industries. With over a decade of experience, we are dedicated to delivering top-notch IT services to our clients. Coretechs provides IT Services in East Texas, South Arkansas, and throughout Louisiana.

Role Overview:As part of our commitment to excellence and building one of Louisiana’s top Managed IT & Cybersecurity teams, Coretechs is seeking a Technical Support Specialist who embodies our core values and thrives in modern technology environments. We are looking for someone who is technically sharp, service-driven, and genuinely enjoys helping people use technology to do their jobs better.

Key Responsibilities:

• Systems Administration:
  Perform administration and maintenance of clients' IT infrastructure, including servers, networks, and systems, ensuring high availability and reliability.
• Technical Support:
  Provide remote and on-site technical assistance to clients, resolving issues related to hardware, software, and network connectivity promptly and efficiently.
• Monitoring and Maintenance:
  Monitor system performance, identify potential issues, and proactively implement corrective measures to optimize system performance and minimize downtime.
• Security Management:
  Implement and maintain security protocols and measures to protect clients' systems and data from cyber threats and unauthorized access.
• Patch Management:
  Ensure timely application of patches, updates, and security fixes across clients' systems and infrastructure.
• Documentation and Reporting:
  Maintain accurate documentation of system configurations, changes, and incident resolutions. Prepare reports on system performance, incidents, and recommendations for improvement.
• Disaster Recovery:
  Contribute to the development and implementation of disaster recovery plans and backup strategies to ensure business continuity for clients.
• Client Communication:
  Interact with clients, assess their technical needs, and provide timely updates and clear communication regarding system status and issue resolution progress.

Requirements:

• Technical Expertise:
  Strong knowledge and experience in systems administration, including server administration, network configuration, Office 365, DHCP/DNS/Active Directory. Azure AD experience is a major plus!!
• Problem-Solving
  
  Skills:
  
  Ability to analyze and resolve complex technical issues, demonstrating a proactive and solution-oriented approach.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills to interact with clients and internal teams effectively.
• Remote Work Proficiency:
  Experience in working remotely, managing time efficiently, and meeting deadlines independently.
• Security Awareness:
  Familiarity with cybersecurity best practices and the ability to implement and maintain security measures.
• Certifications (Preferred but not required):
  Certifications such as Microsoft Certified Systems Administrator (MCSA), CompTIA Network+, or relevant industry certifications are desirable.
• Flexibility:
  Willingness to adapt to changing priorities, technologies, and client requirements.

Location:

This is a hybrid position, allowing you to work from any location, customer sites, and our office but need to be based in or near Baton Rouge, Louisiana to spend time in our office weekly.

Join our team and contribute to our mission of delivering outstanding managed services to our valued clients. Apply today to embark on an exciting career in the IT industry!

Please note that the above job description is intended to provide a general overview of the responsibilities and requirements of the role. The specific duties and qualifications may vary depending on the needs of the company and clients.

Competitive Pay:

At our managed services company, we value the expertise and dedication of our employees. We understand the importance of attracting and retaining top talent in the industry. As a systems administrator, you can expect to receive a competitive compensation package that reflects your skills, experience, and contributions to the company's success.

In addition to a base salary commensurate with industry standards, we offer a range of benefits and incentives to ensure your overall satisfaction and motivation:

• Performance-Based Bonuses:
  We believe in recognizing and rewarding outstanding performance. Eligible employees may receive performance-based bonuses tied to individual and team achievements, encouraging continuous growth and excellence.
• Professional Development Opportunities:
  We are committed to fostering the professional growth of our employees. You will have access to ongoing training and development programs, conferences, and workshops to enhance your skills and knowledge in the rapidly evolving IT landscape.
• Work-Life Balance:
  We understand the importance of maintaining a healthy work-life balance. As a systems…