ServiceNow Systems Administrator

The Service Now Systems Administrator will be responsible for managing Service Now licenses and governing platform access for internal employees. This role ensures subscription compliance, monitors usage, and maintains platform health through best practices in monitoring and maintenance.

• Track and manage active Service Now subscriptions/licenses across modules (ITSM, ITOM, ITAM, HRSD, CSM, etc.)
• Ensure the organization uses only licensed features and modules.
• Monitor user roles and access levels to align with purchased license tiers.
• Audit user activity and role assignments to prevent over-licensing or under utilization.
• Generate and analyze license usage reports to identify trends, spikes, or inefficiencies.
• Provide insights to leadership for renewal decisions or scaling licenses up/down.
• Collaborate with procurement and vendor management teams during license renewals or expansions.
• Validate license needs based on platform usage and growth plans.
• Work closely with Service Asset & Configuration Management (SACM) teams to align license data with CMDB records.
• Maintain accurate license documentation and usage logs for internal/external audits.
• Ensure compliance with Service Now licensing terms to avoid penalties.

• Must have recent experience with Service Now License management and governing Service Now access.
• Seeking experience from large organizations to keep up with the volume of license management.
• Strong understanding of Service Now licensing models and governance.
• Experience with Service Now modules preferred (ITSM, ITOM, ITAM, HRSD, CSM).
• Proficiency in Microsoft Excel for reporting and analysis.
• Excellent attention to detail and organizational skills.

• 100% remote - Equipment provided. (Must work EST schedule)
• Pay: $55 - $65/hr. based on related experience.
• Pay cycle - weekly | medical, dental & vision benefits offered for enrollment.
• Schedule:
  
  Monday - Friday | 8-hour shift between 8:00am - 5:00pm EST (40 hours per week)

This is a Contract position based out of Farmington, CT.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jan 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.