Platform Professional Services Consultant; Remote

Why consider this job opportunity

• Salary up to $140,000 per year
• Eligibility for bonuses and equity grants
• Remote-friendly and flexible work culture
• Comprehensive physical and mental wellness programs
• Professional development opportunities for all employees
• Vibrant office culture with world-class amenities

• Utilize security expertise to drive service objectives and support customer workflows
• Conduct kickoff and technical onboarding meetings, along with periodic status updates
• Engage in technical discussions regarding the Falcon platform and service best practices
• Liaise with internal stakeholders to resolve customer inquiries and operational requirements
• Participate in activities to identify and improve service outcomes aligned with strategic goals

• Strong customer service focus with a commitment to customer success
• Experience with operationalizing endpoint security technology
• Knowledge of information security risks and advising customers accordingly
• Proficiency with IT and systems management platforms (e.g., Active Directory, Citrix, SCCM)
• Experience with cloud technology platforms and container workloads (e.g., AWS, GCP, Azure)

• Existing experience operationalizing the Falcon platform
• BA or BS / MA or MS degree in relevant fields such as Computer Science or Cybersecurity
• Industry-related certifications

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