EUD Engineer

EUD Field Engineer (End User Devices)

Location: Hybrid - home based with frequent travel to sites across Hampshire or Oxfordshire
Rate: £250 per day (Inside IR35)
Contract: 6 months initially, likely extension
Start: ASAP
Additional: Vehicle and fuel card provided for site visits

Our client is a UK policing organisation, delivering critical ICT services that directly support frontline and operational policing. Reliability, professionalism and security are essential in everything they do.

This is a field-based End User Devices (EUD) role providing hands‑on installation, maintenance and support of ICT and voice devices across a wide geographic area. You will be a visible, customer‑facing presence, ensuring officers and staff have the equipment they need to work effectively.

The role requires regular travel to Hampshire or Oxfordshire‑based sites, Monday to Friday, and would suit an engineer who is comfortable working independently in live operational environments.

• Install, configure and support end user devices including laptops, mobiles and hardware peripherals
• Diagnose and repair hardware and connectivity issues on site
• Set up and support Windows 10 devices, including user connectivity and authentication
• Work with Azure AD, SCCM and voice communications platforms
• Respond to service tickets and incidents, meeting agreed SLAs
• Liaise confidently with end users and third‑party suppliers
• Maintain accurate records of work undertaken

• At least 2 years' experience in a field‑based IT support or engineering role
• 4+ years' experience installing, repairing and supporting IT equipment and network connectivity
• Strong hands‑on knowledge of end‑user device hardware and peripherals
• Practical experience with Windows 10, Azure AD, SCCM and voice comms
• Experience working to SLAs in a service‑led environment
• Clear, professional communication skills

• You must be based in or near Hampshire or Oxfordshire
• Willingness to undertake frequent travel to local sites is essential
• Full, clean UK driving licence required
• Vehicle provided for site visits (hire vehicle available for non‑commutable journeys)

• Current NPPV3, SC or DV clearance is highly desirable
• Eligibility for NPPV3 is essential

To be eligible, you must:

• Be a full‑time UK resident with the right to work in the UK (no visa sponsorship)
• Have lived and worked in the UK continuously for the past 5 years, without extended periods overseas