Solutions Director; Implementation)(Europe - Remote

Mission – Why we exist, what we do, and why we need you

Spot Me is a leading B2B event platform that helps enterprises increase the impact of their events by delivering CRM-connected, high-quality experiences across in-person, virtual, hybrid events, and webinars. With a strong focus on life sciences, Spot Me powers Onomi: an HCP engagement product that enables medical and commercial teams to run impactful congresses, symposia, advisory boards, and webinars. Together, Spot Me and Onomi turn events into a company's most effective engagement channel.

Reporting to the CEO, the Solutions Director is a new role responsible for post-sales implementation programs, with supporting involvement in pre-sales solutions engineering. Our ambition is to grow our implementation programs to better integrate our solutions into our customers' systems, and embed them with more teams and stakeholders.

This role is ideal for a solutions consultant or a program manager in life sciences technology who wants to step into a leadership role while staying very hands‑on on projects.

• [40%] Lead the planning and successful execution of customer implementations, including oversight of the Program Managers (2 direct reports) and solution architect (1 direct report). Provide leadership to ensure onboarding, integrations and enablement are progressing within the established scope, are brought to completion and deliver tangible/measurable customer value.
• [20%] Step in as a hands‑on contributor for high-impact implementation activities when needed. You will take on specific projects/tasks yourself, or jump in for hands‑on troubleshooting.
• [20%] Implement reworked post-sales workflows and assets, including updated implementation processes, scoping, and SOW templates that better align with our current product positioning and buyer expectations. You will work closely with sales, product, engineering and services teams to put these changes into action and embed them into our operating model.
• [20%] Support pre‑sales activities by providing technical guidance to sales and solution engineering when needed, writing implementation proposals, and ensuring complex deals are scoped accurately.

• In your first 2 months, onboard, get up to speed and provide diagnostic, gaps and areas for improvement within the pre‑sales workflows and implementation organization.
  • In the first 2 weeks, meet with all implementation team members, exec team members, and sales reps to understand where we are heading as a company, and how implementation works.
  • Meet with 3 implementation customers face‑to‑face to determine current implementation (process) gaps, competitive alternatives and untapped opportunities (untapped product usage, untapped revenue opportunities)
  • Identify gaps in current post‑sales workflows, resources, assets and interlock with other functions (sales, product, engineering, services), and how to improve them (rework, invest, etc.); identify 3 roadblocks in current implementation projects that you believe you can resolve within 2 months.
  • Prepare and share a "what's working" analysis and execution plan for our implementation group. Present findings, priority gaps and next steps to the exec team
  • Hire and onboard an additional solutions architect to bolster the team
• In your first 6 months, optimize our post‑sales implementation and establish a reliable support cadence for pre‑sales:
  • Implement new/reworked implementation workflows and assets
  • Redevelop implementation scoping and SOW templates
  • Establish a clear process for when and how you support pre‑sales on complex deals
  • Assess the need for additional implementation talent and if required, scope role and recruit
• In your first 12 months, you will be improving business results as follows:
  • Completed 5 major implementation projects that were in initial stages upon joining
  • Measurably increased product usage for customers with an implementation program
  • Reduced average implementation time‑to‑value
  • Established implementation playbooks that enable the team to scale

• Industry expertise with business orientation: you…