Customer Solutions Design Specialist; Meraki

Position: Customer Solutions Design Specialist (Meraki)
# Customer Solutions Design Specialist (Meraki)
Job Req  Date: 15 Jan 2026

Function:
Architecture Solution and Design Unit:
Business

Location:

New Bailey, Manchester, United Kingdom Salary:
Competitive Salary + Market Leading Benefits Locations Considered:
Manchester, Liverpool, Newcastle, London, Birmingham or Newcastle We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.##
** Why this job matters
** Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft Using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & Next Gen FWs to name but a few.

We take High Level Designs into the Low-Level detail at the Post-Sale stage, Implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.

We’re looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do.##
** What you’ll be doing
*** Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies.
* Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.
* Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.
* Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.
* Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables.
* Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.
* Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively.
* Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.##
** What we'd like to see on your CV
*** Strong stakeholder engagement skills – ability to lead, motivate, and collaborate effectively, even when projects present challenges.
* Team collaboration mindset – work closely with Pre-Sales, Project Management, and Support teams to deliver seamless solutions.
* Customer-focused approach – understand post-sale requirements and provide technical support and accountability throughout the implementation lifecycle.
* Experience in low-level design and proven ability to deploy configurations from detailed designs.
* Relationship building – develop trusted partnerships with customers and deliver an exceptional experience
* Risk management expertise – take ownership of risks and implement effective mitigations from initial handover through implementation.
* Technical proficiency – expert-level experience with:
* Cisco Routing and Switching
* Cisco CCNA/CCNP certifications
* Meraki solutions
* Python scripting for automation##
** Benefits
* * At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with…