L2​/L3 Support Consultants- iScala ERP

Our client, a leading organization in the manufacturing and distribution sector, is seeking a L2/L3 Support Consultants to join their team. As a L2/L3 Support Consultants
, you will be part of the IT Support and Operations supporting Finance, Supply Chain, and Business Users
. The ideal candidate will demonstrate problem-solving skills
, collaborative spirit
, and strong technical expertise which will align successfully in the organization.

Job Title: L2/L3 Support Consultants- iScala ERP

Location: Milwaukee, WI (Remote work available)

Pay Range:$60

• Provide Level 2 and Level 3 support for Epicor iScala ERP across various functional modules including Finance, Supply Chain, and Manufacturing.
• Analyze, troubleshoot, and resolve application issues, defects, and performance problems to ensure smooth operations.
• Manage incident, problem, and change requests utilizing ITSM tools such as Service Now or Remedy, ensuring adherence to SLAs.
• Support month-end, quarter-end, and year-end financial close activities, ensuring accuracy and compliance.
• Configure and maintain system components like Chart of Accounts, tax rules, user roles, security, and workflows, supporting customizations and reports.

• 5–10+ years of ERP application support experience with a focus on Epicor iScala (preferred versions: 2.x / 3.x).
• Strong understanding of Finance & Accounting processes and supporting global ERP environments (multi-entity, multi-currency).
• Solid SQL knowledge for data validation, troubleshooting, and analysis.
• Experience supporting interfaces/integrations with upstream/downstream systems such as CRM, WMS, and banking.
• Ability to support application upgrades, patches, and coordinate testing and deployment activities.

• Opportunity to work remotely in a dynamic and supportive environment.
• Engage in meaningful projects that enhance your technical and functional expertise.
• Collaborate with a diverse team of professionals committed to excellence.
• Gain exposure to global ERP systems and industry best practices.
• Be part of an organization recognized for its commitment to diversity and ethical standards.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.