Computer Operations Specialist

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Parental leave
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources
• Family friendly atmosphere
• Fun environment
• Competitive pay
• Excellent benefits package
• Business casual workplace
• 401k with company contribution

Georgia Lottery is a recognized leader and innovator in the lottery industry and we significantly change the lives of our customers through prize payouts. We also provide educational opportunities for Hope Scholarship recipients, Pre-Kindergarten programs and technical upgrades for classrooms.

The Computer Operator is responsible for performing a variety of computer operations tasks, including monitoring, maintaining, and operating computer systems and related peripheral equipment. The role also includes creating, maintaining, and updating operational documentation; executing ICC processing and nightly draws; and completing additional duties as assigned by the Data Center Operations Manager and Data Center Operations Coordinator.

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Note:

This is a night shift position (6:30 pm – 6:30 am). Flexibility and a willingness to adjust workdays or hours, as needed, to ensure 24/7 staffing coverage is required. Weekends and holidays are required.

• Operate the Georgia Lottery Corporation’s (GLC) host and network systems efficiently and effectively.
• Perform remote work tasks as needed and demonstrate proficiency in Microsoft Teams and other collaboration tools.
• Contribute to team goals by demonstrating initiative, reliability, and effective communication.
• Monitor the GLC network and related services to ensure optimal performance and system availability.
• Execute established procedures to identify, address, and escape system or network issues to appropriate staff in a timely manner.
• Monitor and execute ICC production processing to ensure accuracy, integrity, and timely completion of daily workloads.
• Plan, prepare, document, and verify successful completion of daily ICC processes and drawing activities.
• Troubleshoot and report ICC production or processing issues to designated personnel for prompt resolution.
• Participate in testing and implementation of system, network, or software upgrades and modifications.
• Perform preventive maintenance on peripheral devices and other related equipment as required.
• Safely lift and carry up to 25 pounds of supplies or materials as needed.

• Associate degree in Computer Science, Information Systems, or a related field; an equivalent combination of education, training, and experience may be considered.
• One (1) to three (3) years of experience in computer operations, data center support, or systems monitoring.
• Working knowledge of Windows, Citrix, Share File, and Microsoft Office 365.
• Ability to follow detailed procedures accurately and work independently with minimal supervision.
• Strong analytical, problem-solving, and communication skills.
• Ability to work various night shifts, including weekends and holidays.

• Experience with ICC processing or lottery gaming system operations.
• Familiarity with data center infrastructure, server monitoring tools, and network troubleshooting.
• Experience working in a 24/7 data center or operations environment.
• Demonstrated ability to collaborate effectively with technical teams and management.