IT Support Analyst REMOTE

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, Seat Geek, Priceline, Calm, and Box create dynamic, individualized experiences  platform empowers organizations to activate customer data, design seamless cross‑channel interactions, and optimize engagement—all with enterprise‑grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

As an IT Support Analyst at Iterable, your main responsibility will be to ensure our core and cross‑functional business systems are optimized, integrated and delivering value to the wider organization. You will analyze business processes and identify data‑driven improvements that turn into scalable, successful solutions. You will act as an important link between our business units and IT’s enterprise application management function while also supporting Iterators with day‑to‑day end‑user support tasks.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

• You will help future‑prove our enterprise application ecosystem by identifying technical debt and system redundancies.
• You will provide technical support and guidance to Iterators.
• You will contribute to ongoing continuous improvement efforts, helping Iterable IT refine processes and enhance team experiences.
• You will manage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the tools they need.
• You will ensure a positive customer support experience to Iterators through timely, accurate resolution of their issues.
• You will document and maintain IT processes and procedures, ensuring they remain up to date and accurate.

• Strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable language.
• Experience working with People Operations teams supporting platform, process and operations enablement.
• Familiarity with Identity and Access Management (IAM) concepts.
• Strong ability to multi‑task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.

• Familiarity with Linksquares, Navan and Coupa
• Experience with AI implementation in enterprise applications
• Familiarity with vendor management, including renewals and vendor onboarding
• Strong background in SaaS tools such as Zoom, Slack, Google Workspace, Okta and Jira
• Experience managing SaaS systems and optimizing license utilization

The US hourly pay range for this position at the start of employment is $55 – $75 per hour. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job‑related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

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• Request money, fees, or payment of any kind from prospective…