Training & Documentation Specialist

Job Summary

This position will collaborate with technical/functional support to provide helpful documentation and knowledge transfer to internal/external customers. Provides training material design, conducts training sessions, and monitor and report on results in support of custom and standard application packages.

Bachelor's degree or associate's degree and 2 years of related experience or high school diploma and 4 years of related experience.

• Bachelor's degree and three years of experience in developing, coordinating and delivering education / training programs within Information Systems, Business Administration, Health Care or related field.
• Three years' experience providing training in information technology as it relates to People Soft or equivalent ERP systems. Educational or training certification.
• Ability to work well with people at all levels of the organization and handle fast paced, dynamic environment where competing interests and multiple priorities is the norm.
• Hands-on experience with one or more People Soft applications (Campus Solutions, Interaction Hub, Human Capital Management, Financials,) including integrating People Soft with non-People Soft Applications.
• Working Knowledge of People Soft FMS & SCM modules and ancillary systems.
• Working knowledge of User Productivity Kit with an emphasis on development.
• Working knowledge of creating video tutorials and presentations directly via screencast, or via a direct recording using software.
• Working knowledge of preparing documentation, process flow diagrams and procedures for handling sensitive data in documentation.
• Hands-on experience with educational or training software packages.
• Prior experience with University of Texas Institution or other agency of higher education preferred.
• Solid working knowledge of all phases of the software/application development lifecycle.

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Contribute independently and execution of assigned tasks including:

• Plans, organizes, prepares and conducts functional and Information Technology training and educational programs for users.
• Performs needs assessments to determine educational interventions and course development.
• Maintains records of training activities and assesses program effectiveness.
• Participates in curriculum development.
• Identifies operational inefficiencies and problems and communicates/coordinates improvements where possible.
• Develops communications to inform users of new technologies or systems upgrades.
• Demonstrates application functionality to educate internal/campus customers.
• Assists Team Leadership with creating, modifying and presenting materials for new and updated enhancements.
• Participates in creating, modifying and training of test script automation tool.
• Maintain and update training inventory repository.
• Recommends process/procedure improvements.

Collaborate and share knowledge including:

• Demonstrating expertise to educate internal/campus customers
• Documenting and sharing tools, tips and knowledge within and across teams
• Provide content/develop training materials to external end users
• Deliver or conduct interactive trainings on demand

Contribute knowledge and process improvement including:

• Serve as liaison between customer and business analyst and development team
• Make recommendations for process/procedure improvements
• Posts and reviews with internal/campus customers helpful documentation for SME
• Project management
• Other functions as assigned

May work around standard office conditions. Repetitive use of a keyboard at a workstation. Some travel may be required. Uses standard office equipment. Requires occasional evening or weekend hours.

• Position location will be discussed during interview process.
• Location can be Fort Worth, TX or Richardson, TX.
• Hybrid remote work environment available. A UT Dallas Remote Work Agreement is required upon employment.
• Must have the ability to be on Richardson campus within 48 hours of notice.

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation,…