Customer Value Strategist; Remote

Crowd Strike, Inc.

Full time

R26133

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed — we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We're also a mission-driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We're always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

Crowd Strike is seeking a Customer Value Strategist to own and scale our Customer Value Program across Marketing, Sales, and Sales Enablement. This role will drive the strategy, execution, and measurement of business value initiatives that prove customer outcomes and accelerate sales cycles. You'll lead strategic initiatives such as developing benchmarks, creating enablement content, and establishing data-driven frameworks that demonstrate the quantifiable impact of the Falcon Platform.

This is a fully remote position reporting to the Director, Value Strategy and Program.

• Proactively own business value work streams from ideation through enablement to measurement, managing complex, cross-functional initiatives across Marketing, Field Sales, Sales Enablement, and Product teams
• Strategically tackle problems and brainstorm solutions by understanding the cross-functional stakeholders and their needs
• Build and maintain strategic relationships with stakeholders across the organization to drive "One Crowd Strike" alignment
• Develop project plans, manage timelines, and drive accountability across multiple concurrent initiatives

• Design and build business value benchmark and customer outcome frameworks based on internal and external data sources such as Falcon Platform data, industry and analyst reports, and customer validated KPIs
• Develop compelling business value narratives and enablement materials (playbooks, webinars, case studies) tailored to different audiences
• Translate complex product technical capabilities into quantifiable business outcomes

• Build and maintain dashboards that track program KPIs, customer outcomes, and business value metrics
• Analyze customer data to identify trends, validate value propositions, and optimize value models
• Monitor industry reports, research, and competitive trends; advise the Value Engineering team on model updates and optimizations
• Demonstrate ROI and program impact through data-driven storytelling

• Enable field teams through targeted training, office hours, and just-in-time support
• Provide technical and operational support for program tooling
• Continuously optimize user experience and program effectiveness based on feedback and data

• 5+ years of experience in business value, sales operations, product marketing, or strategic program management within enterprise B2B SaaS
• Proven track record developing strategies, benchmarks, and enablement in collaboration with Marketing and Sales teams
• Strong project/program management skills with ability to manage multiple complex initiatives simultaneously in fast-paced environments
• Data fluency:
  Comfortable with data analysis, building dashboards (Tableau, Power
  
  BI, or similar), and translating data into actionable insights
• Mastery of financial metrics (NPV, IRR, Payback, TCO) and value-based selling methodologies (MEDDPICC, Value Selling, etc.)
• Excellent content creation and communication skills; ability to craft compelling narratives for technical and executive audiences
• Advanced PowerPoint and Excel skills; experience with Salesforce, Gainsight, or similar platforms
• High emotional…