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IT Support

Staff Assistant, ResNet Support Specialist

Remote / Online - Candidates ideally in
Bridgewater, Plymouth County, Massachusetts, 02324, USA
Listing for: Bridgewater Bagel & Coffee
Remote/Work from Home position
Listed on 2026-01-17
Job specializations:
  • IT/Tech
    IT Support
Job Description & How to Apply Below

Staff Assistant, Res Net Support Specialist

Please see Special Instructions for more details.

Application Requirements

Please note the following information is required to complete your application for this position:

  • A minimum of three (3) professional reference entries in the space provided on the application form.
  • Resume/CV
  • Cover Letter
Position Information

Title:

Staff Assistant, Res Net Support Specialist

Department Summary

Bridgewater State University is an inclusive community dedicated to the lifelong success of all students, focused on the continuous improvement of its people, and responsible for leading innovation that benefits southeastern Massachusetts, the commonwealth, and the world. Bridgewater’s accessible environment of teaching and learning stimulates critical thinking, pursuit of new knowledge, and deeper understanding, the cultivation of meaningful and diverse interpersonal relationships, and fostering an appreciation for global engagement.

Our commitment to diversity, equity, and inclusion is reflected in our institutional values, which ensure that all students are supported and succeed.
Res Net is a residential technology package that includes an array of services for resident students. Res Net provides specialized technical support as well as cutting‑edge services in your residence hall room. Our services include a high‑speed, secure wireless network that covers the entire campus, multiple wireless networks designed to meet the academic demands of our resident students, Xfinity Live TV streaming, Xfinity on‑demand, movie streaming, printing and more.

Position

Summary

The BSU Staff Assistant, Res Net Support Supervisor, provides administrative, operational, and basic technical support for the Res Net Program. Working in close collaboration with the Res Net Director, this position contributes to the planning, delivery, and continuous improvement of Res Net services for students living in the residence halls. Duties include managing and mentoring Res Net student employees, providing customer service and basic technical support, coordinating with campus partners, overseeing documentation, and developing outreach and training initiatives.

All Res Net job duties must be performed in accordance with the Res Net Trust Fund Guidelines. This is a full‑time, 12‑month APA position and is subject to the terms of that union agreement. This position is located on campus in Bridgewater, MA. Standard

Schedule:

Monday‑Friday 9AM‑5PM (This position may be eligible for hybrid / remote work in accordance with BSU remote work policy).

Responsibilities
  • Deliver professional, accurate, and efficient customer support via phone, email, in‑person, and chat.
  • Train, schedule, supervise, and mentor student employees to support the delivery of Res Net services and ensure excellent customer service.
  • Develop and maintain clear technical and non‑technical documentation, including processes, procedures, instructional guides, knowledge base content, and inventory records.
  • Create and distribute Res Net marketing and promotional materials for resident students through digital platforms, social media, promotional events, orientation, student organizations (e.g., SGA, RHA), and other outreach efforts.
  • Provide entry‑level technical administration, troubleshooting, and monitoring of Res Net services, such as network infrastructure, video streaming platforms, cloud‑based printers and more.
  • Stay current with emerging technologies; research and recommend initiatives, service enhancements, and innovations to strengthen the Res Net program.
  • Collaborate with fellow campus and IT teams on service design, project planning, implementation strategies, and complex problem‑solving.
  • Coordinate with external vendors and campus partners to support service delivery, resolve escalated issues, and identify new opportunities for student‑facing technology services.
  • Support and promote the University’s diversity, equity, and social justice initiatives.
  • Other duties as assigned that align with the Res Net program’s mission, goals, and services.
    • Required Qualifications
  • Bachelor’s degree.
  • Strong organizational and customer service skills.
  • Excellent written and…
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