Professional Services Specialist

Overview

Exciting Opportunity to work with a great team as a Professional Services Specialist

*** This a Remote LOCAL role (Local to LA)***

The objective of the Professional Services Specialist (PSS) is to deploy technology solutions for clients and to ensure the growth of the business through effective delivery of professional services. The Professional Services Specialist (PSS) will help grow and expand the breadth and depth of solutions delivered to clients.

The Professional Services Specialist (PSS) provides support with a focus on basic level complexity tasks and functions associated with the project. The Professional Services Specialist (PSS) provides technical support and assistance to the enterprise for project issues with a basic level of complexity.

• Deliver professional services with a focus on:
  • Client satisfaction
  • Quality
  • Technical excellence
• Perform end user project support primarily relating to the desktop and mobile communications
• Perform basic level network diagnostics and repairs as directed
  
  Develop Subject Matter Expertise in focused area(s) as local team, market and regional needs dictate.
• Professionally document all work performed and submit accurate timecards on a daily basis
• Assist other team member in maintaining accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Professional Service Delivery Team
• Project Deployment
  • Work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of IT projects for our clients
• Work with other team members to identify new revenue opportunities, primarily via projects
• Respond to communications from team members within timelines established by Konica Minolta's communications standards
• Timely escalation of issues that prevents the PSS from performing the above job functions.

• 88% billed utilization / 95% effective
• Project quality (time/budget/quality)

Daily interaction with team members and a variety of clients. The PSS works closely with IT service consultants, field engineers, project managers, subject matter experts, and market directors to ensure client satisfaction expectations are met.

• High School Diploma or equivalent required, Bachelor's Degree preferred
• Preferred are the following industry certifications:
  • Microsoft Technology Associate (MTA)
  • CompTIA A+
  • MCTS/MCP Windows 7 or above
• Minimum of 2 years of experience supporting and installing Windows Desktop operating systems (Windows XP and above)
• Server/network administration experience is a plus (Windows Server 2003 and above)
• Advanced knowledge and proven record deploying and supporting Microsoft Office applications (Office 2007 and above)
• Basic understanding of Firewall appliances and services (Cisco ASA and/or Sonic Wall Nex Gen models highly preferred). Support experience considered a plus.
• Basic understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 Switching.
• Understanding of and practical deployment experience of Client Mobile messaging devices including Blackberry, iPhone, Android handhelds and Tablets is a plus.
• Basic understanding of and practical entry level support experience of Backup processes, software and hardware
• Basic understanding of WLAN, security concepts
• Additional technical competencies per discipline
• Proven troubleshooting and diagnostic skills
• Ability to communicate with users over the phone and provide remote support and using a variety of remote support tools
• Must be a detail-oriented self-starter – function autonomously, with minimal supervision
• Strong team player
• Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
• Strong customer service orientation
• Demonstrated dedication to consistent quality

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by…