L2 Technical Support Engineer

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement available
• Participate in an inclusive and diverse workplace culture
• Access to formal programs for leadership and professional development
• Support for personal well-being through various health and wellness initiatives
• Engage in community and environmental activities through internal volunteering opportunities

• Provide advanced technical support for Symantec and Broadcom Endpoint Security products
• Diagnose and resolve complex technical issues for enterprise customer environments
• Manage incidents and changes in accordance with ITIL-aligned ticket management procedures
• Collaborate with internal teams and customers to drive issue resolution and improve security posture
• Mentor and coach L1 engineers on troubleshooting methods and best practices

• 5+ years of hands‑on experience supporting Symantec/Broadcom or equivalent technologies
• Bachelor’s degree in computer science, Cybersecurity, IT, or equivalent experience
• Experience troubleshooting endpoint management platforms and operating systems (Windows and macOS)
• Strong analytical and problem‑solving skills to resolve complex issues efficiently
• Proven ability to communicate effectively with customers and internal stakeholders

• ITIL Foundation certification
• Broadcom/Symantec certifications
• Additional certifications such as Security+ or CISSP
• Experience with networking technologies and protocols
• Familiarity with malware analysis and threat detection workflows

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