L2 Technical Support Engineer

Employer Industry: Technology Distribution

• Opportunity for career advancement and growth within the organization
• Flexible remote work opportunity available
• Access to tailored elective benefits that accommodate your lifestyle
• Professional development programs to accelerate your career and leadership skills
• Support for personal well-being through various seminars and programs
• Commitment to diversity, equity, and inclusion within the workplace

• Provide advanced technical support for Symantec and Broadcom Endpoint Security products via phone, email, and virtual collaboration tools
• Diagnose and resolve complex technical issues using various diagnostic tools and techniques
• Manage incidents, problems, and changes in alignment with ITIL best practices
• Collaborate with customers, onsite technicians, and engineering teams to drive issue resolution and improve security posture
• Mentor and coach L1 engineers on troubleshooting methods and process adherence

• 5+ years of hands-on experience supporting Symantec/Broadcom or equivalent technologies
• Bachelor’s degree in computer science, Cybersecurity, IT, or equivalent experience
• Strong troubleshooting skills in endpoint management platforms, Windows, macOS, and networking technologies
• Excellent analytical and problem-solving skills
• Proven ability to communicate effectively with customers and internal stakeholders

• ITIL Foundation certification
• Broadcom / Symantec certifications
• Additional certifications such as Security+, CISSP, CCNA, or CCNP
• Experience with malware analysis and threat detection workflows
• Familiarity with packet analysis tools like Wireshark

#Technology Support #Cybersecurity #Remote Work #Career Growth #Diversity And Inclusion

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