ServiceNow Architect – Remote

Service Now Architect – Remote | Contract-to-Hire...

Our client is seeking an experienced Service Now Architect to design, lead, and optimize complex Service Now solutions across multiple modules and enterprise environments. This role requires deep platform expertise, strong architectural leadership, and the ability to guide development teams while collaborating with business and technical stakeholders.

This is a remote, contract-to-hire opportunity supporting large-scale Service Now initiatives with high visibility and long-term growth potential.

Travel: Occasional (reimbursed)

Location: Must reside in Arizona

Responsibilities:

• Lead end-to-end architecture for Service Now implementations across ITSM, ITOM, ITBM, HRSD, CMDB, and related modules.
• Define architectural roadmaps, platform strategy, and scalable solution designs aligned with business needs.
• Ensure adherence to Service Now best practices, CSDM alignment, and enterprise governance standards.

Platform Configuration & Customization

• Oversee configuration, customization, and development activities across multiple Service Now modules.
• Review and optimize workflows, data models, integrations, and platform performance.

Integrations & Interoperability

• Architect integrations using REST, SOAP, OAuth2, JWT, and MID Server.
• Ensure seamless interoperability with systems such as AWS, Azure, Salesforce, LDAP, Active Directory, and other enterprise platforms.
• Provide technical leadership to developers and cross-functional teams.
• Guide coding standards, review update sets, and support SDLC best practices.
• Partner with stakeholders, project managers, and business leaders to translate requirements into scalable solutions.

Governance, Security & Optimization

• Identify opportunities to improve performance, usability, and cost efficiency.
• Establish governance frameworks for platform integrity, security, and compliance.
• Lead platform upgrades, patching, and enhancements with minimal operational impact.

Documentation & Delivery

• Produce architecture diagrams, technical specifications, workflow documentation, and implementation guides.
• Support agile delivery processes and contribute to sprint planning and execution.

Qualifications/Must Haves:

• Service Now Certified System Administrator (CSA) - required.
• Expertise across ITSM, ITOM, ITBM, HRSD, CMDB, and CSDM alignment.
• Strong knowledge of ITIL (Incident, Problem, Change, Configuration Management)
• Experience leading large-scale Service Now implementations in enterprise environments.
• 5+ years hands‑on experience designing and implementing Service Now solutions,
  including 3+ years in a lead or architect role
  .
• Extensive experience with REST, SOAP, OAuth2, JWT, MID Server, and enterprise integrations.
• Deep understanding of update sets, version control, deployment processes, and platform governance.
• No specific degree required; equivalent hands‑on Service Now experience accepted.

Nice-to-Haves:

• Healthcare industry experience.
• Automation frameworks and tooling.
• Service Now certifications: CAD, CTA.
• Cloud integration experience (AWS, Azure)
• Dev Ops / CI‑CD pipeline experience for Service Now.
• Blend of architecture + hands‑on development leadership.
• Experience with Flow Designer, Virtual Agent, Predictive Intelligence.
• Background in large consulting firms (Accenture, Deloitte, PwC, Booz Allen)