VP, Customer Success

Employer Industry: AI Search Technology

• On-Target Earnings Pay Range up to $345,000 USD
• Flexible workplace strategy allowing for remote or hybrid work options
• Opportunity for career advancement and growth within a global organization
• Lead a high-impact global team and influence customer success strategies
• Work in an inclusive and supportive environment that values autonomy and collaboration

• Provide leadership to a global Customer Success Management organization, setting long-term vision and strategy
• Drive global retention, Net Revenue Retention (NRR), and customer health metrics
• Partner with global Sales leadership on account strategies and renewal priorities
• Establish global KPIs, forecasting models, playbooks, and operating rhythms
• Act as an executive sponsor for top strategic global customers, ensuring seamless customer experiences

• 15+ years of experience in Customer Success, Account Management, or related SaaS leadership roles
• 10+ years leading global teams and leaders of leaders
• Demonstrated ability to scale organizations across multiple regions (AMER and EMEA)
• Strong executive communication, influence, and relationship-building skills
• Fluency in English; additional languages are highly valued

• Experience supporting enterprise customers with complex, API-driven products
• Deep operational expertise, including forecasting and KPI design
• Problem-solving and perseverance capability in a growing environment
• Willingness to trust co-workers and take ownership
• Ability to receive and give constructive feedback

#AI #Customer Success #Leadership #Remote Work #Career Growth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.