Financial Systems Support Analyst

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Modaxo is seeking a Financial Systems Support Analyst with hands‑on Net Suite experience. The role involves supporting users in the use of our financial systems, notably Net Suite, our ERP system, and Emburse, our travel reimbursement system. The role also involves supporting improvements and implementations of both systems.

This remote position is open to candidates based in Portugal, Poland, or the UK, requiring occasional travel across the EMEA region, typically once per quarter.

Modaxo is a global organisation bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 30 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world.

As an employer, we are committed to cultivating a friendly and exciting working environment, with a huge emphasis on employee engagement. We can offer the sense of social community often associated with a small, local business, combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development.

Our aim is to have all our businesses live on Net Suite by the end of 2026. Currently about half of our portfolio is using Net Suite (December 2025). Provide support to Net Suite users across Europe via a ticketing system. Note our aim is to have a superuser across groups and within our larger businesses, who will provide basic user support, notably for new users.

However the aim of this support is as follows :

• Manage user roles, permissions, and access controls to ensure appropriate system access across the organisation.
• Configure system preferences, settings, and customisations in line with business needs.
• Monitor and support key system modules to maintain stability, performance, and reliability.
• Escalate complex cases to Net Suite Support or our implementation partner Macrofin as required and manage tickets through to closure.
• Manage and maintain third‑party Suite Apps (e.g., Zone&Co), including setup, ongoing monitoring, troubleshooting, and coordination with external vendors for timely issue resolution.

• Provide on‑going support to system users, answering questions about functionality, troubleshooting issues, guidance on best practices and providing training as needed.
• Create and maintain user documentation, training materials, and resources for the business.
• Collate user feedback and suggestions relative to system improvements and process improvements.

• Customise forms, fields, records, workflows, and reports aligned to the business.
• Implement and maintain integrations with third‑party applications.
• Develop and maintain saved searches, reports, dashboards aligned to business requirements.

• Undertake data imports, exports, and migrations whilst ensuring data accuracy.
• Troubleshoot data‑related issues and perform routine data cleansing activities as needed.
• Adhere to governance policy procedures and maintain data quality.
• Identify opportunities for process optimisation and automation within the Net Suite environment.
• Stay informed on new features, upgrades, best practices relating to Net Suite and associated integrations.

• Assist in Net Suite implementation projects, supporting requirements gathering, configuration and testing activities.
• Assist with the setup of new modules, features, Suite Apps, ensuring alignment with design and requirements.
• Collaborate with implementation partners and internal stakeholders to ensure solutions follow best practices.
• Prepare system documentation, configuration notes, training materials, and knowledge transfer resources ahead of go‑live.
• Contribute to continuous improvement based on learnings from new deployments and user feedback.

• Emburse (also known as Chrome River) is currently used in the majority of our businesses as the default tool for travel and expense reimbursement.
• Via various…