Customer Success Manager; Technical

Employer Industry: Cybersecurity Solutions

• Salary up to $150,000
• Opportunity for career advancement and growth within the organization
• Flexible remote work options available in Illinois, Texas, or Utah
• Collaborative and supportive work environment with a focus on customer success
• Engage with leading organizations and make a significant impact on their security infrastructure

• Drive customer adoption by identifying gaps and building tailored success plans
• Monitor adoption health and create quarterly improvement plans for your portfolio
• Support renewals by partnering with the renewals team to connect adoption health with renewal outcomes
• Identify expansion opportunities through collaboration with internal teams and sales
• Build strong relationships with key stakeholders and guide customers with best practices

• 5+ years of experience in Customer Success or similar roles within enterprise software, preferably in security or systems integration
• Proven experience managing strategic and enterprise-level customers with measurable success
• Strong understanding of network security, governance, audit, risk, and compliance practices
• Excellent consulting, project management, and data-driven decision-making skills
• Willingness to travel up to 50% of the time

• Experience with  and Gainsight
• Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius

#Cybersecurity #Customer Success #Remote Work #Career Growth #Enterprise Software

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