Customer Success Manager; Remote

Employer Industry: Education Technology

• Salary starting at $70,000 with total on-track commissions of $25,000 for a total OTE of $95,000
• Unlimited PTO and flexible working hours, promoting work-life balance
• Health, dental, and vision coverage provided
• 401k program available for financial security
• Fully remote organization, allowing flexibility in work location
• Opportunity to work with mission-driven, passionate coworkers in a supportive remote team culture

• Lead ongoing partner-facing meetings and serve as the primary point of contact for strategic and operational updates
• Build strong, trusted relationships with institutional stakeholders at all levels
• Drive adoption and usage of Upswing's services based on partner objectives
• Manage renewal conversations and identify upsell and cross-sell opportunities
• Collaborate cross-functionally to resolve partner concerns and influence product roadmap decisions

• 2-5 years of experience in customer success, account management, consulting, or higher education administration (SaaS or EdTech preferred)
• Strong relationship-building and stakeholder management skills
• Ability to synthesize data and translate insights into partner recommendations
• Highly organized with strong project management skills and the ability to manage multiple accounts
• Strong communication skills (written and verbal) and a proactive, solutions-oriented mindset

• Prior experience meeting and exceeding revenue-based goals for renewals, upsells, and cross-sells
• Passion for education, equity, and student success

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.