PC Technical Support

Overview

Team/Future:
The end‑user support  is comprised of 30 technicians across 3 different managers supporting all the major hospitals. This technician will work alongside 15 other onsite employees. The current need for this PC technician is to help alleviate pressure as we are upgrading 15,000 endpoints. They will also play a role in the future upgrade from Windows 10 to Windows 11.

There are over 1,100 devices that failed encryption. The project will be broken up into four orders and waves of support. There may be driving to various clinics and hospitals. This member will ride in an official van with other team members to conduct deployments, while employees work from home daily.

This technician will take tickets via Service Now and troubleshoot a variety of issues, including network connectivity, blue screen of death, missing applications, printer problems, imaging devices, e‑recycling equipment, monitor installation, Zebra printer issues, building machines, and more.

They will also follow a standardized imaging process using SCCM to update and fully build devices. Experience with migrating from Windows 7 to 10 is a nice to have. The technician will upgrade from Windows 10 to Windows 11 and, eventually, transition to virtual desktops in 2026.

• Desktop support
• Technical support
• Deployment
• Imaging
• Troubleshooting
• Windows 10
• Networking protocols

Nice to have:

• Active Directory – ability to locate a machine and understand basic group policy
• Windows 11 operating system experience

Experience Level: Entry Level.

Contract to Hire position based in Washington, NC.

The pay range for this position is $17.00 – $19.23 per hour.

Eligibility requirements apply to some benefits and may depend on classification and length of employment. Benefits are subject to change and may be affected by specific elections, plan, or program terms. If eligible, available benefits for this temporary role include:

• Medical, dental & vision
• Criticalahlobo Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spendingढ़ Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Washington, NC.

This position is anticipated to close on Jan 26, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.