Manager, Customer Success Manager

Why consider this job opportunity

• Salary up to $273,000
• Opportunity for career advancement and growth within a leading legal technology company
• Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks per year
• Comprehensive benefits package, including flexible vacation, mental health days, and wellness resources
• Strong culture of inclusion and belonging recognized globally
• Make a real-world impact by helping customers pursue justice, truth, and transparency

• Own a portfolio of enterprise and strategic customers, delivering all aspects of the customer success motion
• Track product usage and leading indicators to manage customer health and escalate risks
• Coach and develop a team of Customer Success Managers to enhance their skills and performance
• Drive team performance by setting and monitoring metrics aligned with customer outcomes
• Foster collaboration with Sales, Product, and other departments to improve customer engagement and advocacy

• 3+ years of leadership experience or equivalent Customer Success Manager experience in a SaaS company
• Prior experience in the legal technology sector or working with legal professionals and law firms
• Proven record of driving retention, adoption, and expansion with enterprise accounts
• Hands‑on experience with Gainsight, Gong, and Salesforce or similar platforms
• Bachelor's degree required; master's degree or J.D. is a plus

• Experience in building high‑performing teams with a focus on empathy, clarity, and accountability
• Familiarity with GenAI systems and AI prompting engineering as applied to legal research and drafting
• Strong business acumen and exceptional communication skills for stakeholder management

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.