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Enterprise/Principal CRM Architect – Salesforce
Remote / Online - Candidates ideally in
Crystal City, Jefferson County, Missouri, 63019, USA
Listed on 2026-01-16
Crystal City, Jefferson County, Missouri, 63019, USA
Listing for:
2U
Remote/Work from Home
position Listed on 2026-01-16
Job specializations:
-
IT/Tech
IT Consultant, Cloud Computing
Job Description & How to Apply Below
Location: Crystal City
Employer Industry: Higher Education Technology
Why consider this job opportunity- Salary up to $214,100
- Potential bonus eligibility
- Comprehensive benefits package, including medical, dental, and vision coverage
- Unlimited paid time off (PTO) and additional leave benefits such as volunteer days and parental leave
- Flexible remote work opportunity, with preference for candidates in the Washington‑Baltimore metropolitan area
- Supportive and inclusive company culture focused on employee well‑being and work/life balance
- Own and govern the Salesforce CRM architecture, ensuring scalability and integration standards
- Design and implement intelligent agent systems for various student support teams
- Leverage Salesforce Data Cloud for unified learner profiles and AI‑driven recommendations
- Act as the technical lead for project coordination, ensuring solution integrity and compliance
- Provide mentorship and technical leadership to Salesforce teams, conducting training sessions and workshops
- 15+ years in enterprise CRM platforms, with 8‑10+ years as a Salesforce Technical/Solution Architect
- Proven ownership of Salesforce architecture decisions across multiple teams or programs
- Hands‑on experience with Salesforce Service Cloud and advanced Agentforce implementations
- Deep understanding of Omni‑Channel routing, Salesforce APIs, and automation using Flow
- Salesforce Application Architect or System Architect certification required
- Salesforce Certified Agentforce Specialist or Service Cloud Consultant
- Experience designing AI‑powered workflows and multi‑agent systems
- Familiarity with Agile methodologies and Dev Ops tooling
- Experience implementing Data Cloud solutions
- Salesforce CTA or experience operating at CTA‑level architectural depth
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