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Enterprise​/Principal CRM Architect – Salesforce

Remote / Online - Candidates ideally in
Crystal City, Jefferson County, Missouri, 63019, USA
Listing for: 2U
Remote/Work from Home position
Listed on 2026-01-16
Job specializations:
  • IT/Tech
    IT Consultant, Cloud Computing
Salary/Wage Range or Industry Benchmark: 214100 USD Yearly USD 214100.00 YEAR
Job Description & How to Apply Below
Position: Enterprise / Principal CRM Architect – Salesforce
Location: Crystal City

Employer Industry: Higher Education Technology

Why consider this job opportunity
  • Salary up to $214,100
  • Potential bonus eligibility
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Unlimited paid time off (PTO) and additional leave benefits such as volunteer days and parental leave
  • Flexible remote work opportunity, with preference for candidates in the Washington‑Baltimore metropolitan area
  • Supportive and inclusive company culture focused on employee well‑being and work/life balance
What to Expect (Job Responsibilities)
  • Own and govern the Salesforce CRM architecture, ensuring scalability and integration standards
  • Design and implement intelligent agent systems for various student support teams
  • Leverage Salesforce Data Cloud for unified learner profiles and AI‑driven recommendations
  • Act as the technical lead for project coordination, ensuring solution integrity and compliance
  • Provide mentorship and technical leadership to Salesforce teams, conducting training sessions and workshops
What is Required (Qualifications)
  • 15+ years in enterprise CRM platforms, with 8‑10+ years as a Salesforce Technical/Solution Architect
  • Proven ownership of Salesforce architecture decisions across multiple teams or programs
  • Hands‑on experience with Salesforce Service Cloud and advanced Agentforce implementations
  • Deep understanding of Omni‑Channel routing, Salesforce APIs, and automation using Flow
  • Salesforce Application Architect or System Architect certification required
How to Stand Out (Preferred Qualifications)
  • Salesforce Certified Agentforce Specialist or Service Cloud Consultant
  • Experience designing AI‑powered workflows and multi‑agent systems
  • Familiarity with Agile methodologies and Dev Ops tooling
  • Experience implementing Data Cloud solutions
  • Salesforce CTA or experience operating at CTA‑level architectural depth

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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