Technology Trainer

General Summary

The Technology Trainer schedules and delivers new-hire onboarding and supports the Training Program Manager in designing, developing, coordinating, and implementing training sessions delivered efficiently and on time through the learning management system.

The Trainer also contributes to the research, testing, and evaluation of new and existing software solutions, including the development of user requirements, and provides Tier II support for firm applications. This role works closely with IT team members to deliver a high standard of user support.

• Conducts various forms of onboarding, user adoption, and project-related training in a classroom environment (including remote offices and remote sessions).
• Creates training schedules using the Firm’s Learning Management System (LMS) for all departments and maintains training records.
• Coordinates and keeps the Firm’s Learning Management System (LMS) by managing the course catalog, recording attendance, posting, and scheduling sessions, and updating course materials and other information.
• Promotes learning opportunities for employees and provides information on benefits to encourage participation.
• Assists with designing, developing, implementing, and maintaining training programs for existing applications and recent technology, including writing and maintaining training documentation and materials.
• Assists with analyzing and assessing training and development needs for individuals and groups.
• Participates in testing, evaluating, and suggesting changes/improvements for software applications.
• Assists with IT software projects relating to upgrades or new products.
• Assists with documenting problems and recommends constructive improvements to procedures.
• Communicates software problems and issues to software development and support teams.

• Associate’s degree in Human Resources, Education, Information Technology, or a related field, or equivalent relevant professional experience required.
• 3-5 years demonstrated experience delivering training in a professional services environment; law firm experience preferred.
• Strong working knowledge of Microsoft applications, including Outlook, Word, Excel, and PowerPoint, with the ability to train users on both core functionality and advanced productivity features.
• Experience training users on document management systems commonly used in law firms (e.g., Net Docs or comparable platforms), including document profiling, version control, workspace organization, and search functionality.
• Familiarity with learning management systems (LMS) or other training-tracking tools used to schedule sessions, document attendance, and measure training effectiveness.
• Advanced knowledge of formatting long and complex Microsoft Word documents that include automatic multilevel numbering, table of contents, table of authorities, cross-references, and section breaks.
• Ability to communicate complex information in a clear, approachable, and engaging manner while maintaining positive relationships with employees.
• Excellent written and verbal communication skills, with the ability to present technical concepts clearly to non-technical audiences.
• Strong organizational skills and the ability to manage multiple training initiatives simultaneously.
• Thorough knowledge of the Firm’s software applications, including both foundational and advanced features used by attorneys and staff.
• Ability to learn quickly, adapt to change, and manage multiple priorities in a fast-paced environment.
• Ability to identify improvement opportunities and recommend enhancements to training and user experience.
• Ability to collaborate effectively, follow and provide direction, accept constructive feedback, and adhere to Firm policies and standards.
• Ability to travel as required and work extended hours when necessary.