Systems Management Analyst - Remote

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

This role encompasses monitoring and operating computer and peripheral equipment, as well as reviewing, analyzing, and modifying programming systems-including encoding, testing, debugging, and installing software for large-scale computer environments. Responsibilities include evaluating system specifications, input/output processes, and hardware/software compatibility parameters. The position requires expertise in systems programming, operating software applications, consulting on complex projects or existing applications, ensuring timely completion of scheduled jobs, and maintaining overall operating system health.

Additional duties involve overseeing the health of IT environments, facilitating the resolution of high-severity incidents to enhance service availability and continuity, and developing processes focused on rapid service restoration after incidents. The role also includes documenting hardware, application, and facility issues, taking corrective actions as needed, and providing operational support for Facets systems both post-go-live and during pre-go-live activities such as environment setup, job scheduling, and dependency management.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Monitor Facets application jobs, Hangfire dashboard, and related dependencies
• Perform triage and expand system issues promptly to appropriate teams
• Support file movement, environment configuration, and job scheduling (Hangfire, SSIS)
• Utilize SQL/SQL Server for data validation and troubleshooting
• Debug and handle web service/API calls and responses
• Monitor cloud resources (e.g., Azure Blob storage) and Application Insights for performance
• Participate in on-call rotation and provide proactive support
• Document processes and communicate effectively with stakeholders

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• 3+ years of experience with facets configurations and UI familiarity
• 3+ years of experience with SQL/SQL Server for data validation and troubleshooting
• 2+ years of experience with job scheduling and monitoring tools (Hangfire, SSIS)
• 2+ years of experience with cloud technologies (Azure Blob storage)
• 2+ years of experience troubleshooting web services/APIs (requests, responses, authentication)

• Bachelor's degree in Information Technology, Computer Engineering or related field
• 2+ years of experience supporting Facets in production and pre-production environments
• 2+ years of experience with SSIS package development and scheduling best practices
• 1+ years of experience with Azure Dev Ops, CI/CD pipelines, and work item tracking
• 1+ years of experience with scripting/automation (Power Shell, Python) for operational tasks
• 1+ years of healthcare payer domain concepts (claims, eligibility, EDI)
• 1+ years of working in an on-call rotation and with ITSM processes (Incident, Problem, Change)
• 1+ years of experience with API monitoring and distributed tracing patterns

* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The salary for…