Associate Linux Support Engineer

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.

We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is a hands‑on engineering position that provides an expert level of support and satisfaction to our peer groups and customers across cloud, desktop and IoT.

This is a globally remote role.

• Provide technical support for employees from your remote home office.
• Take ownership of new cases via telephone, email, and web.
• Act as an internal customer advocate, keeping them updated in a timely manner.
• Handle each support case according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
• Contribute new knowledge base articles and maintain existing ones.
• Draft and distribute technical notices for internal and external communication.
• Prioritise your work to accomplish the most important and urgent tasks first.
• Continuously learn as our products and services grow and evolve.
• Understand the Ubuntu development process to set accurate customer expectations.
• Maintain regular communication and information exchange with the team, locally and remotely.
• Identify and suggest opportunities to improve service.
• Participate in a regular weekend working rotation.

• Exceptional academic track record from both high school and university.
• Undergraduate degree in a technical subject or a compelling narrative about an alternative chosen path. Preferable majors:
  Computer Science, MIS, Electrical Engineering, etc.
• Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.
• Track record of going above and beyond expectations to achieve outstanding results.
• Experience with Linux troubleshooting (collecting logs and stack traces, fine‑tuning by editing configuration files).
• Knowledge or basic hands‑on experience on two or more of:
• Linux server administration
• Programming fundamentals in any language (bash, Perl, Ruby, JavaScript, C or C++, Go)
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
• Virtualisation / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change and handle the pressure of a customer‑facing job.
• Strong written and verbal English communication skills.
• Appreciative of diversity, polite and effective in a multi‑cultural, multi‑national organisation.
• Result‑oriented, with a personal drive to meet commitments.
• Ability to travel internationally twice a year, for company events up to two weeks long.

• Experience supporting virtualised environments (KVM, Virtual Box, VMware).
• Experience with other open‑source desktop technologies.
• Active contribution to open‑source projects, forum, and code.

• Distributed work environment with twice‑yearly team sprints in person.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass, and travel upgrades for long‑haul company events.

We consider geographical location, experience, and performance in shaping compensation worldwide. In addition to base pay, we offer a performance‑driven annual bonus or commission.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.