Incident Manager

We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure work-from-anywhere experiences. We integrate industry-leading solutions-including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance-into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value— we are growing rapidly and committed to delivering meaningful impact.

If you’re passionate about shaping the future of work, we’d love to hear from you.

An Incident Manager is responsible for overseeing the efficient management and resolution of incidents within an organization. They ensure incidents are identified, prioritized, and resolved promptly, minimizing impact on business operations. Throughout the process, they communicate effectively with all relevant stakeholders, providing timely updates on incident status. Additionally, they may develop, refine, and implement incident management processes and procedures to enhance organizational response and preparedness.

• Efficiently identify and resolve incidents to minimize operational disruptions.
• Ensure timely communication with relevant stakeholders regarding incident status and progress.
• Develop and implement streamlined processes and procedures for effective incident management.
• Lead and coordinate incident response teams to ensure swift action and resolution.
• Escalate critical incidents appropriately to mitigate risks and ensure prompt resolution.
• Analyze and report on incident data and trends to inform future preventative measures.
• Proactively identify opportunities for process improvement to enhance overall business performance at Omnissa.

• Exceptional analytical and problem-solving abilities to address complex challenges.
• Outstanding communication and interpersonal skills to foster effective collaboration.
• Proven ability to thrive under pressure and consistently meet deadlines.
• Strong organizational and time management capabilities for handling multiple priorities.
• Extensive experience with incident management processes and best practices.
• Demonstrated leadership in managing and guiding teams through incidents.
• Comprehensive technical expertise to support and resolve incidents efficiently.

Location Type: Remote

Compensation: The typical base salary for this role is between USD $84,250 - $140,450 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401(k) with matching contributions, disability insurance, paid‑time off, growth opportunities, and more.

Omnissa is an Equal Employment Opportunity company and prohibits discrimination and harassment of any kind. Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements, and individual qualifications, without regard to protected characteristics. Omnissa welcomes applicants of all genders, identities, and backgrounds and will provide reasonable accommodations to applicants and employees with protected disabilities consistent with applicable laws.

Omnissa will not tolerate discrimination or harassment based on any protected characteristic. Omnissa provides reasonable accommodations for applicants and employees with disabilities.

This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.