Technical Onboarding Specialist; EHR

Eye Care Pro  is the growth engine behind North Americas leading optometric practices. We deliver technology-enabled services and proprietary systems that help eye care practices operate efficiently, maintain data accuracy, and grow sustainably in a competitive healthcare landscape.

With five consecutive Eye Vote Awards for excellence in Online and Social Media Marketing, Eye Care Pro  is recognized not just for results, but for how we achieve them. Our team operates with the structure of a product-driven organization and the agility of a services company, supported by a fully remote, global workforce. Our culture values accountability, clarity, collaboration, and thoughtful problem-solving in complex healthcare environments.

Eye Care Pro  is hiring an EHR Technical Specialist to provide client-facing technical support for Electronic Health Record (EHR) systems used by optometric practices.

This role is responsible for ensuring EHR access, scheduling workflows, and appointment attribution functions accurately and reliably for our clients. You will serve as a technical point of contact for EHR-related issues, supporting onboarding, troubleshooting permissions, resolving data inconsistencies, and maintaining system stability.

This position reports directly to the Head of Technology and works closely with internal support and onboarding teams.

• Provide technical, client-facing support for EHR systems

• Troubleshoot issues related to:

  • EHR access and user permissions

  • Appointment scheduling workflows

  • Appointment and patient attribution accuracy

  • Data sync or system reliability issues

• Identify root causes and implement long-term solutions

• Communicate clearly and professionally with clients regarding issues, timelines, and resolutions

• Translate technical problems into clear, non-technical explanations

• Participate in escalation calls when EHR issues impact client operations

• Validate the accuracy of EHR data supporting client operations

• Monitor recurring issues and recommend preventative improvements or SOP updates

• Ensure all work complies with HIPAA and healthcare data security standards

• Document configurations, issues, fixes, and learnings thoroughly

• Coordinate with internal technology and onboarding teams on EHR-related blockers

• Support system updates, testing, and quality assurance efforts as needed

• 2–5 years of experience supporting or administering EHR systems

• Experience in healthcare, health technology, or clinical environments preferred

• Prior experience in a client-facing technical support role is a plus

• Hands-on experience with one or more EHR platforms commonly used in outpatient or specialty practices

• Strong understanding of:

  • EHR permissions and user roles

  • Scheduling workflows

  • Patient and appointment records

• Ability to troubleshoot access issues, workflow breakdowns, and data inconsistencies

• Familiarity with integrations, APIs, or healthcare data exchange concepts is preferred

• Strong analytical and problem-solving skills

• High attention to detail and documentation accuracy

• Calm, confident communication under client pressure

• Ability to manage multiple priorities in a fast-paced, remote environment

• EHR issues are resolved quickly, correctly, and permanently

• Appointment scheduling and attribution data is accurate and reliable

• Clients trust you as a technical authority

• Internal teams rely on your documentation and follow-through

• Compliance and data security standards are consistently upheld

• 100 percent remote work-from-home

• Schedule:
  
  Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

• Must have:

  • Personal computer and essential equipment

  • Reliable high-speed internet

  • Quiet, professional workspace

  • Backup power supply (if applicable)

We value ownership, clarity, and steady execution. You will be trusted to manage your work without micromanagement. That means asking smart questions early, documenting thoroughly, communicating clearly, and delivering solutions that hold up over time.

If you thrive in a client-facing technical role and enjoy solving real-world healthcare system challenges, we would love to hear from you.

Note:

If you do not hear from us within two weeks of submitting your application, please consider your application unsuccessful at this time. We appreciate your interest in Eye Care Pro .