Managed Support Services Consultant

Location:

Hybrid - Split your time between home and our London office with occasional travel to customers

This role would suit someone who has a passion for technology and enjoys working with our internal team and our customers to develop solutions to a wide variety of business problems. You are a real Service Now enthusiast and advocate, and want to continue to develop your skills and certifications as you build on your existing experience.

We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too.

No‑one is above making the tea or watering the plants.

Do the right thing by the customer. Always.

No room for egos, politics or gossip.

We're a team. Take pride in sharing what you know.

If you see something that needs doing, roll up your sleeves and get it done.

Remember, at some point, you did something for the first time.

• Delivering solutions which contain high quality Service Now code and development
• Ensuring your work delivered adheres to industry and UP3 best practice standards
• Devising and scoping solutions to customer requirements
• Work closely with engagement managers and customers to deliver in an agile methodology
• Providing functional and technical skills to document and configure customer requirements
• Delivering high quality Service Now code and customisation
• Maintaining a high level of documentation for coding/customisation
• Devising solutions to predicted problems and evaluating options
• Combining all elements of the Service Now design and testing its performance
• Increasing application operating efficiency and adapting to new requirements as required
• Assisting with system testing and UAT
• Providing advice and guidance to customers on the best approaches for implementing Service Now in terms of:
  -ITIL best practice
  -SN best practice
  -Industry trends and use of SN
• Keeping abreast of industry trends in Service Management and developments in the Service Now portfolio
• Sharing of best practices and knowledge with colleagues
• Where required perform demonstrations of work developed

You do not need to meet every single criteria below to apply, please submit your CV if you think you'd be a good fit for the role.

• Experience of performing a technical role within the Service Now eco-system
• Experience of administrating one or more Service Now instances
• Experience in configuring, customising and creating integrations on the Service Now platform are desirable
• A track record of delivering quality work to defined timescales to different stakeholders
• Good communicator and approachable with good written English skills
• Ability to effectively communicate with non-technical people about requirements, technical problems and identifying potential solutions
• Knowledge of multiple Service Now applications across the platform - ITSM and more
• Understanding of Service Management best practice - ITIL
• Adept and providing and delivering feedback
• Delivering work using agile methodologies
• Able to take responsibility for own learning and demonstrate examples where this has been done
• Service Now CSA certification would be beneficial, but is not essential

• Career development and progression – we invest in our people and actively promote from within.
• Work for an established, respected player. We’ve honed our craft having been with Service Now since the early days, going on to set up UP3 in 2016.
• Amazing customers and a best-in-class solution.
• Best in class tech stack, tools and training. We’re committed to providing all you need to be successful in this role
• London based. We have a fantastic office at The Ministry in Central London and offer hybrid working with 2-3 days a week in the office.

Maternity and Parental Leave

We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments.

Flexible Working

We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.

We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need.

• Excellent Bupa health insurance and Bupa level 3 dental cover
• 25 days holiday increasing based on length of service
• A Death-in-Service Life Insurance policy which would pay out 4X your salary
• Sports and Social Club – recent events include Dungeons & Dragons night, wine tasting, Junkyard golf and Gourmaze tasty treasure hunt