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Customer Success Director AdTech
Remote / Online - Candidates ideally in
Singapore, Singapore
Listed on 2026-01-16
Singapore, Singapore
Listing for:
Pixalate, Inc
Remote/Work from Home
position Listed on 2026-01-16
Job specializations:
-
IT/Tech
Digital Marketing, Digital Media / Production
Job Description & How to Apply Below
Customer Success Director (Singapore) - AdTech Experience Required Position Overview
We are looking for dynamic, data-driven and charismatic candidates to fill this Customer Success role in Singapore. Successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. This role requires managing clients in US and UK time zone.
What will you do?- Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers
- Maintain awareness of client needs and opportunities for expansion
- Understand competitive landscape, new industry developments and standards
- Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
- Ensure Pixalate product adoption, client satisfaction and account health
- Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
- Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
- Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile and OTT/CTV)
- Invalid traffic (IVT) and viewability in the context of digital advertising
- BA/BS degree in technical, business or other related field (or equivalent experience)
- 6+ years experience in client-facing customer success, technical account management and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks or other digital advertising technology vendors
- Excellent time management and organizational skills
- Ability to maintain poise under stress, especially when resolving time-sensitive issues
- Understanding of digital media ecosystem terminology and ad operations tools and practices (e.g., campaign optimization, java script, tagging, cookie, macros and platforms)
- Highly skilled in MSFT Excel (e.g., pivot tables and graphs) and Salesforce (e.g., reporting and dashboards); and familiar with Google Drive (i.e., Docs, Sheets and Slides) and Jira (or comparable issue tracking systems)
- Ability to manage/influence professionally and effectively through persuasion, negotiation, and consensus building
- Data-driven, analytical and process-oriented
- Excellent written and verbal communication / presentation skills
- Self-starter capable of thriving in a startup environment
- Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
- Onboarding
- Training
- Customer Support
- Business Reviews and Reporting
- Subscription Renewals / Cross-sells / Up-sells
- Account health assessments
- Advocacy
- Everyone’s a data addict and an analytical thinker
- Titles don’t mean much; you attain respect by producing results
- We appreciate small, highly-productive teams
- Slack is a way of life; short emails are encouraged
- We hold a fearless attitude in high esteem
- We worship bold ideas
- Chess players do well
- We revere collaboration, collaboration, collaboration!
We focus on doing things differently and challenge each other to be the best we can be, offering our employees:
- A Competitive Compensation Package
- Monthly Internet Reimbursement
- Casual, Remote Work Environment
- Flexible Hours
- Opportunity for Advancement and Professional Development
- Fun Annual Team Events
- Being part of a high-performing global team wants to win and have fun doing it
- Pixalate expands its MRC Accreditations: (Use the "Apply for this Job" box below)./2
RAMUgq (Media Post) - Pixalate launches Video Seller Trust Index: /2h67
Dpa (Mediapost) - Pixalate discovers a sophisticated mobile app fraud: (Which-50 Media)
- For the most current news stories about Pixalate:
Position Requirements
5+ Years
work experience
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