Associate Linux Support Engineer

Associate Support Engineer

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in public cloud, data science, AI, engineering innovation, and IoT. The company is founded on distributed collaboration with 1100+ colleagues in 75+ countries and very few office‑based roles. Teams meet two to four times yearly in person in interesting locations worldwide to align on strategy and execution.

This is a globally remote role. This position offers the opportunity to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open‑source products. The role is ideal for a hands‑on engineer eager to learn, passionate about Linux and open‑source technologies, and ready to work with some of the best people in the industry.

• Provide technical support for users from remote home offices via telephone, email, and web.
• Take ownership of new cases, qualify and resolve them within the service level agreement (SLA).
• Advocate for internal customers, keeping them updated in a timely manner.
• Contribute new knowledge‑base articles and maintain existing articles to share lessons learned.
• Draft and distribute technical notices for internal and external communication.
• Prioritise work to address the most important and urgent tasks first.
• Stay current on products and services as they evolve.
• Understand the Ubuntu development process to set realistic expectations for customers.
• Maintain regular communication with the team, locally and remotely.
• Identify and propose opportunities to improve service quality.
• Participate in a regular weekend working rotation.

• Exceptional academic record from high school and university.
• Undergraduate degree in a technical subject or a compelling narrative about an alternative path. Preferred majors:
  Computer Science, MIS, Electrical Engineering, etc.
• Confidence to speak up respectfully, exchange feedback, and share ideas.
• Track record of going above and beyond expectations.
• Experience with Linux troubleshooting (collecting logs, stack traces, fine‑tuning configuration files).
• Hands‑on knowledge or experience with two or more of:
  • Linux server administration
  • Programming fundamentals in any language (bash, Perl, Ruby, JavaScript, C/C++, Go)
  • Networking (bonding, firewalling, bridging, switching, network‑file‑system tuning, MTU issues, etc.)
  • Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• Ability to learn quickly, thrive on change, and handle the pressure of a customer‑facing role.
• Strong written and verbal English communication skills.
• Appreciative of diversity, polite, and effective in a multicultural, multi‑national organisation.
• Result‑oriented with a personal drive to meet commitments.
• Ability to travel internationally twice a year for company events up to two weeks long.

• Experience supporting virtualised environments (KVM, Virtual Box, VMWare).
• Experience with other open‑source desktop technologies.
• Active contribution to open‑source projects, forums, or code.

• Distributed work environment with twice‑yearly in‑person sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to new locations to meet colleagues.
• Priority Pass and travel upgrades for long‑haul company events.

Canonical performs a background check for this role.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination and give all applicants fair consideration.

About Canonical:
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, one of the most important open‑source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company.

Most colleagues at Canonical have worked from home since its inception in 2004.