Senior Product Manager

Join to apply for the Senior Product Manager role at SugarCRM

$/yr - $/yr

Hybrid model with remote work and in-office collaboration at our Denver, CO location, working in-office a minimum of 3 days per week.

From the very beginning, Sugar

CRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential. Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work.

We care about work/life balance and flexibility for our employees, and we’re proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about Sugar

CRM careers and how you can be part of our journey.

We’re looking for a Senior Product Manager to help shape and execute the strategy for the foundational platform that powers all Sugar

CRM products. This role is critical in driving platform capabilities that enable scalable, secure, and delightful experiences across our ecosystem. You’ll collaborate with Engineering, Architecture, UX, and Go-to-Market teams to deliver impactful platform initiatives.

• Execute on Platform Vision: Translate the platform strategy into actionable roadmaps and deliverables that support consistent, scalable experiences across Sugar
  
  CRM products.
• Drive Key Initiatives: experiencia – lead projects that unify user and admin experiences, enhance extensibility, and enable integrations across the ecosystem.
• Advance Conversational AI and Analytics: Partner with cross‑functional teams to deliver platform capabilities that power AI‑driven experiences and analytics.
• Own Core Platform Components: Manage requirements and execution for initiatives like analytics, identity and user management, common data models, and third‑party integrations.
• Collaborate Across Teams: Work closely with Product, Engineering, and Go‑to‑Market stakeholders to ensure alignment with business priorities and customer needs.
• Measure Impact: Define and track KPIs for platform adoption and performance, ensuring transparency and continuous improvement.

• 5+ years of product management experience, including enterprise SaaS products
  ; experience in CRM, CX, or adjacent domains is a plus.
• Strong understanding of platform and ecosystem strategy – including APIs, integrations, and extensibility.
• Proven experience in delivering AI‑driven platform capabilities, including conversational AI and advanced analytics.
• Proven ability to deliver cross‑product initiatives such as unified UX, analytics, or data frameworks.
• Technical acumen to engage effectively with Engineering and Architecture teams.
• Bachelor’s degree in Computer Science, Engineering, or related field; MBA a plus.

• Excellent healthcare package for you and your family.
• 401(k) match.
• Online Legal Services (Rocket Lawyer).
• Financial Planning Services (Origin).
• Discounted Pet Insurance (Embrace Pet Insurance).
• Corporate Benefit Program (Working Advantage) offering exclusive travel and entertainment offers and special discounts.
• Health and Wellness Reimbursement Program.
• Educational Resources – Career & Personal Development Program.
• Employee Referral Bonus Program.
• Merit‑based company – many opportunities to learn, excel and grow your career.

Seniority Level: Mid‑Senior level.

Employment Type:

Full‑time.

Job Function:
Product Management.

Industries:
Software Development, IT System Custom Software Development, and Business Consulting and Services.

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