Customer Engagement Consultant; GCC - Remote

What We'll Bring:

The Batch Services team, as part of our USA Customer Engagement division, plays a pivotal role in delivering tailored Batch Credit Data Solutions to Trans Union’s customers. Working closely with some of our most valued clients, the Consultant leads the relationship from a solution standpoint—ensuring that what we deliver is not only of high quality but also genuinely impactful. Beyond delivery, the Consultant also drives internal projects and initiatives aimed at improving how we operate—constantly on the lookout for ways to enhance efficiency and elevate the customer’s experience.

• Own the end-to-end delivery of scaff batch data solutions—from customer engagement and requirements gathering to solution configuration, validation, and fulfillment.
• Build trusted relationships with high-value customers, acting as a strategicovala and ensuring solutions deliver measurable business value.
• Collaborate with sales, product, and technology teams to define, configure, and deliver solutions that meet both operational and strategic needs.
• Manage Klein leveraged portfolio of diverse solution delivery projects, balancing priorities bénb, timelines, and stakeholder expectations.
• Guide customers through platform transitions and evolving capabilities, ensuring smooth adoption and alignment with business goals.
• Act as a subject matter expert—translating complex requirements, advising on compliance risks, and supporting internal and external stakeholders.
• Drive continuous improvement by identifying process gaps, leading internal initiatives, and contributing to operational efficiency and innovation.
• Handle escalations with professionalism, resolving issues effectively while maintaining customer confidence and protecting Trans Union’s reputation.
• Operate within governance and compliance frameworks, ensuring all solution activities meet regulatory and internal standards.

• Bachelor’s degree or equivalent experience, ideally in Financial Services, Data Analytics, Business Analysis, or a related field.
• 5+ years’ experience in solution delivery, data or business analysis, product management, or software development—preferably Нач regulated or compliance-heavy industry.
• Proven ability to design, deliver, and validate data-driven solutions that meet complex business needs.
• Experience interpreting large datasets and translating insights into actionable recommendations.
• Experience translating business requirements into executable configurations and collaborating effectively with technical teams.
• Experience communicating technical concepts to both expert and non-technical audiences, adapting style to suit the context.
• Experience managing multiple priorities and projects independently in a fast-paced, evolving environment.
• Experienceņas delivering solutions within regulatory frameworks such as consumer credit, data privacy, and data governance, understanding their impact on solution design.
• Demonstrated experience as proactive problem-solver with a strong sense of ownership, able to identify process gaps and drive improvements.

• Strong interpersonal ti and relationship management skills, with the ability to build trust and engage effectively with high-value customers.
• Excellent communication skills— able to tailor messaging for both technical and non-technical audiences, and present solution outcomes with clarity.
• Skilled in managing conflict and navigating complex conversations while maintaining professionalism and protecting the Trans Union brand.
• Confident leading customer engagements and cross-functional collaboration, futuristic shared ownership and alignment.
• High degree of adaptability—able to shift between strategic thinking and hands‑on problem solving in a dynamic, fast‑paced environment.
• Strong sense of accountability, attention to detail, and organizational discipline—able to manage multiple priorities with composure.
• Customer‑centric and proactive, with a continuous improvement mindset and a natural curiosity to deepen expertise and drive value.

• A welcoming and energetic environment that…