Microsoft Technical Support Engineer - Shifts

Microsoft Technical Support Engineer (4 day week - shifts) to £40k

Do you have a strong knowledge of the Microsoft tech stack?

You could be progressing your career at a growing software and technology consultancy.

As a Microsoft Technical Support Engineer you will be responsible for providing comprehensive support to clients, handling the full spectrum of technical issues from initial contact (Tier
1) through to more complex resolutions (Tier
2). You'll act as the primary contact for clients, providing support via Teams / Google Meet, email and the ticketing system, with ownership through to resolution.

You will also carry out administration on M365, Power Platform, Intune, Entra

ID, Windows Server, Windows Desktops and Active Directory, maintaining clear and concise documentation, identifying recurring issues and contributing to the team's knowledge base.

As this role is covering the evening and weekend shifts you will also have around 20% of your time to dedicate to learning via training modules and gaining certifications.

Location / WFH:

Please note there is a four day working week with various shifts on a weekly pattern including out of hours support at weekends (every other).

Due to the nature of this shift work you can work from home most of the time, meeting up with colleagues in the office occasionally (you must be commutable within the Manchester / Liverpool area).

About you:

• You have experience in a similar Technical Support / Desktop Support / Service Desk role
• You have a strong knowledge of the Microsoft tech stack including Office 365, InTune, Entra
  
  ID, Power Platform, Azure, Windows Server and Windows Desktop
• You're collaborative and pragmatic with great communication and customer service skills
• You have experience of working similar night shift patterns

What's in it for you:

• Salary to £40k
• Pension

Technical Support Engineer
• Manchester, Greater Manchester, England